Sr. Client Solutions Specialist

The Sr. Client Solutions Specialist will provide a first-class onboarding and enrollment experience to employers in the Workforce Benefits division. This includes maintaining relationships with technology vendor partners, serving as a subject matter expert on enrollment flows, and diagnosing and resolving case-level technology issues. The specialist will also escalate common issues, communicate break-fixes and enhancements to customers, collaborate with internal stakeholders to resolve data challenges, and respond to inquiries regarding case-level support. Responsibilities also include understanding case setup, consulting with brokers, supporting case-level file exchanges, monitoring error reporting, and helping to grow internal partners' knowledge of technology solutions. Additionally, the role requires understanding the regulatory and compliance landscape related to enrollment and group benefits, adhering to departmental controls, and demonstrating a customer-centric mindset with a problem-solving skillset.