Sr. Manager of Vendor Management

Position Overview

Spring Health is revolutionizing mental healthcare by removing barriers to access through its clinically validated technology, Precision Mental Healthcare. We partner with over 450 companies, including Fortune 500 corporations like Microsoft, Target, and Delta Airlines, providing mental health services to 10 million people globally. Our innovative platform delivers a net positive ROI for employers, validated by external sources. With a recent Series E funding round valuing the company at $3.3 billion, we are rapidly expanding and seeking passionate individuals to join our mission.

The Sr. Manager of Vendor Management will be responsible for driving the long-term strategy and execution of our operations vendor ecosystem to ensure operational excellence across Clinical Operations and Care Support. This role is part of the Operations Strategy & Excellence team and is ideal for a strategic thinker and operational builder comfortable designing scalable processes in a dynamic, fast-paced environment. You will collaborate cross-functionally to ensure vendors align with Spring's objectives, adhere to standards, and scale with our evolving business needs. A background in healthcare or tech-enabled services is highly preferred, with a strong ability to navigate complexity and drive measurable outcomes.

This is a full-time position reporting to the Sr. Director, Operations Strategy & Excellence.

Responsibilities

• Execute the strategic roadmap for Spring Health’s external vendor ecosystem.
• Lead end-to-end lifecycle management of vendor relationships, including selection, onboarding, contracting, performance monitoring, and offboarding.
• Build scalable and repeatable processes that support ongoing vendor evaluations, SLAs, audits, and compliance in partnership with Legal and Compliance teams.
• Develop and monitor KPIs and scorecards to assess vendor performance and identify continuous improvement opportunities.
• Partner with Finance and Procurement to optimize costs and drive ROI across all vendor engagements.
• Collaborate with Operations, Product, and Engineering to ensure vendors support both near-term capacity needs and long-term service innovations.

What Success Looks Like

• Implementation of structured vendor governance processes, including standardized scorecards and performance reviews.
• Cost optimization and measurable ROI across vendor engagements.
• Seamless integration of vendors into Spring Health’s broader operating model, including workforce and quality alignment.
• Documented SOPs and workflows for all critical vendor-related processes.
• Positive cross-functional feedback on partnership effectiveness and support quality.

Requirements

• 5+ years of experience in vendor management, operations strategy, consulting, or similar roles.
• Healthcare or tech-enabled services experience strongly preferred.
• Demonstrated ability to build structured, scalable processes from the ground up.
• Experience managing complex vendor portfolios, including offshore partners, third-party service providers, and technology partners.
• Excellent communication and interpersonal skills.