Senior Customer Success Manager
Fieldguide$137,000 - $160,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Govtech, Government TechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary or compensation for the Senior Experience Partner role?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What skills are required for the Senior Experience Partner position?
Required skills include deep understanding of customer success, digital transformation, and SaaS delivery models; familiarity with public sector operations and government technology solutions; knowledge of strategic account management and enterprise consulting practices; strong leadership, mentoring, and coaching skills; and excellent communication, facilitation, and executive presentation skills.
What is the company culture like at Granicus?
Granicus is driven by the excitement of building technology that transforms the Govtech industry, supports equitable and inclusive implementations, and has been recognized on the GovTech 100 list and as one of the best companies to work for on BuiltIn.
What makes a strong candidate for this Senior Experience Partner role?
A strong candidate will have experience managing high-value clients, leading strategic pre-sales and implementations, driving revenue growth through upsells, mentoring junior team members, and possessing expertise in customer success and public sector SaaS solutions.
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage
Risks
Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.
Differentiation
Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.
Upsides
Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.
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