Senior Experience Partner

Candidates should possess a Bachelor's degree in Business, Public Administration, Communications, or have relevant experience, with 5-7 years in consulting, customer success, or enterprise account management. A deep understanding of customer success, digital transformation, and SaaS delivery models is required, along with familiarity with public sector operations and government technology solutions. Knowledge of strategic account management and enterprise consulting practices, strong leadership, mentoring, and coaching skills, and excellent communication, facilitation, and executive presentation skills are essential. Proficiency in CRM systems like Salesforce, project management tools, and analytics platforms is necessary, as is the ability to work independently, solve problems proactively, build trust, translate client needs into actionable strategies, manage large client portfolios, think strategically, and resolve complex issues. Experience with SaaS platforms and digital tools is preferred.