Senior Engagement Manager

Candidates should have a BS/BA degree in computer science, engineering, or a related discipline, with a preference for a Master's degree. A minimum of 10 years of high-tech/SaaS industry experience and 8+ years in Customer Engagement roles are required. Prior experience with implementing or supporting ServiceNow products in an Enterprise setting is necessary, along with strong cross-functional, technical Project Management experience. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is essential. Demonstrated experience in leading key projects from inception to successful roll-out, strong documentation and presentation skills, experience with analytics and understanding of metrics and KPIs, thought leadership, strategic thinking, ability to gather and analyze data, ability to communicate abstract ideas clearly, excellent negotiation and persuasion skills, facilitation skills, strong customer orientation, active listening skills, ability to learn quickly, critical thinking skills, Canadian citizenship or permanent residency status, and residing in Canada are also required. Federal government clearance is preferred. Travel up to 50% is expected.