[Remote] Payer Success Principal at Spring Health

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree or higher preferred
10-15 years of experience in account management/customer success/healthcare management, preferably at an early stage company
Prior experience leading and developing national and regional payer relationships is highly preferred
Exceptional project management skills and organization
Innate ability to thrive in fast-paced environments
Outstanding communication skills with a thoughtful and collaborative approach to relationships
Humility, resourcefulness, directness, ambition, professionalism
Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met
Deep passion for transforming the U.S. healthcare system, especially mental health
Experience in upselling and retaining customers to drive additional revenue (recurring and variable)
Willing and able to travel as necessary (10-15%)

Responsibilities

Serve as the senior leader and dedicated strategic partner for Spring Health's largest health plan customer
Develop and maintain collaborative working relationships with health plan leadership
Spearhead critical cross-functional initiatives, retention, growth
Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals
Timely action plans and account planning
Engagement communication ideation, strategy & execution
Ongoing reporting and insights to deliver data-driven recommendations
Business review creation and presentation to senior health plan executives
Work cross-functionally to provide key customer feedback and process improvements
Drive variable revenue through targeted engagement strategies
Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations
Collaborate with cross-functional teams to identify and address customer pain points
Develop and implement customer success strategies to drive business outcomes
Analyze customer data and market trends to inform business decisions
Provide strategic guidance and recommendations to health plan leadership to optimize customer relationships
Develop and maintain relationships with key stakeholders, including health plan executives, account managers, and other internal stakeholders
Participate in regular meetings with health plan leadership to discuss customer performance and business outcomes
Identify and mitigate risks to customer relationships and business outcomes
Develop and implement process improvements to increase customer satisfaction and retention
Collaborate with the Head of Customer Success to develop and implement customer success strategies and initiatives

Skills

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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