Senior Director, AMS Area Lead - Customer Excellence Group, CORE (Energy, Logistics, Transportation, and Utilities)

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Logistics, Transportation, Utilities, Enterprise Software, Cloud ComputingIndustries

Requirements

Candidates must have a minimum of 10 years in a leadership role within the Energy, Logistics, Transportation, and Utilities sectors, with a focus on customer success and business growth. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required. Demonstrated experience in SaaS or Cloud-based environments, delivering software solutions to enterprises, along with a proven track record in building and managing high-performing teams and strong experience in P&L management within large organizations, are essential qualifications.

Responsibilities

This role leads the team responsible for customer commitment and satisfaction within the CORE Area, addressing challenges in customer satisfaction, adoption, professional services, or renewals. The position champions innovation and leverages technology to enhance customer experiences and deliver business value. Key responsibilities include understanding customer business challenges and delivering tailored solutions using AI and digital tools, implementing scalable methodologies for consistent customer experiences, collaborating with C-level executives and internal teams for strategic alignment, partnering with sales for growth strategies, fostering a culture of innovation, and managing P&L, revenue, and bookings focused on customer-centric outcomes.

Skills

Customer Success

Customer Satisfaction

Account Management

Relationship Management

Business Development

Cloud Computing

SaaS

Leadership

Team Management

Strategic Planning

Problem Solving

Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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