Senior Director, Professional Services - NPO Implementations

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, NonprofitIndustries

Requirements

Candidates should possess over 10 years of experience in professional services, with a minimum of 5 years in a senior leadership role within a SaaS company. Experience in managing implementation services for nonprofit clients is essential.

Responsibilities

The Senior Director will lead and develop teams of consultants and project managers responsible for configuring and implementing software solutions for nonprofit customers. They will also develop and execute strategic plans to enhance service delivery, oversee project execution to ensure scope, timelines, and budgets are met, and sponsor major projects and escalations. Additionally, the role involves collaborating with cross-functional teams to drive innovation in service delivery, develop new service offerings, and assist sales enablement with selling new services and providing subject matter expertise on sales calls.

Skills

Professional Services

Nonprofit Implementation

Team Leadership

Project Management

Software Implementation

Customer Relationship Management

P&L Management

Budgeting

Capacity Planning

Performance Management

Mentoring

Coaching

Bonterra

Technology solutions for social impact organizations

About Bonterra

Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.

Austin, TexasHeadquarters

2023Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Generous Flexible Time Off

Paid Holidays

Paid Volunteer Time

Paid Parental Leave

Paid Sick Leave

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Resources for savings and investments

Opportunities to learn, develop, network, and connect

Risks

Competition from established players like Blackbaud and Salesforce.org is intense.

Potential integration challenges from recent acquisitions could disrupt operations.

Dependence on partnerships like iWave may pose risks if synergies aren't realized.

Differentiation

Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.

The company focuses on empowering social impact initiatives with advanced technology solutions.

Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.

Upsides

Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.

Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.

Bonterra's expansion into employee engagement solutions broadens its market reach.

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