Atlan

Customer Success Director

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, Software / SaaS, Customer SuccessIndustries

Requirements

Candidates should possess 10+ years of experience in customer success, account management, or a related field, demonstrating a strong understanding of customer lifecycle management and strategic account planning. Experience with SaaS businesses and a deep knowledge of the modern data stack are highly desirable.

Responsibilities

As the Customer Success Director, you will be responsible for building and leading a team of Customer Success Managers, overseeing the customer journey for major accounts, ensuring successful onboarding and adoption of the Atlan platform, driving customer retention and expansion, serving as the voice of the customer within Atlan, implementing performance management strategies, and fostering strong relationships with executive stakeholders to achieve business goals and value realization.

Skills

Customer Success

Account Management

Data Stack

Leadership

Team Management

Communication

Interpersonal Skills

Relationship Building

Strategic Planning

Customer Advocacy

Performance Metrics

KPI Tracking

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Key Metrics

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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