Senior Customer Success Manager

Minnesota, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Field Service Management, BiotechnologyIndustries

Requirements

Candidates should possess over 5 years of experience in customer success, account management, solution architecture, or business analysis, with a proven ability to drive customer growth through value delivery. Strong expertise in business transformation, organizational change management, and influencing C-level stakeholders with measurable results is required. Proficiency in Salesforce/CRM tools, Google Workspace, and Excel is also necessary, along with strong problem-solving, prioritization, and time management skills.

Responsibilities

Drive customer retention, adoption, and growth by understanding success metrics and delivering value across the customer lifecycle. Build strong customer relationships through regular touch points and by sharing best practices. Understand customer KPIs, uncover business needs, and deliver tailored solutions and training. Act as a trusted advisor by maintaining deep knowledge of customer industries and product features. Proactively monitor customer health, prioritize initiatives, and manage multiple customer projects. Identify and qualify upsell or expansion opportunities, leading solution discussions with decision-makers. Advocate for customers internally by sharing business requirements and enhancement requests.

Skills

Customer Retention

Customer Adoption

Customer Growth

Relationship Building

Best Practices Sharing

KPI Analysis

Business Needs Assessment

Solution Delivery

Training

Product Knowledge

Customer Health Monitoring

Proactive Management

Field Nation

Connects businesses with freelance technicians

About Field Nation

Field Nation connects businesses with skilled freelance technicians for on-demand work orders, primarily in the United States. The platform allows companies to manage their workforce efficiently by accessing a large network of pre-vetted professionals based on location and specific skills. Businesses can post work orders, and technicians can bid on them, with Field Nation earning a fee from each completed order. This model helps companies save costs and maintain flexibility in staffing. With 1.4 million work orders completed annually and a 98% success rate, Field Nation ensures quality through a rigorous vetting process. The platform also provides tools for businesses to create custom profiles and build trusted teams, along with industry insights to help improve operational efficiency. Field Nation's goal is to optimize field operations for businesses by providing a reliable way to connect with top talent and enhance service delivery.

Minneapolis, MinnesotaHeadquarters

2008Year Founded

$58.5MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees