Enterprise Customer Success
Monte Carlo Data$136,000 - $152,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Marketing Technology, EcommerceIndustries
Requirements
Candidates should have 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology. A minimum of 1+ years of sales experience is preferred. Strong technical aptitude, a proven understanding of e-commerce businesses and marketing strategies, and excellent problem-solving skills are essential. Outstanding written and verbal communication skills are also required.
Responsibilities
The Senior Enterprise Customer Success Manager will cultivate strong relationships with enterprise customers, acting as a strategic advisor to ensure they achieve their goals and realize measurable ROI. Responsibilities include developing tailored strategies for customer growth and retention, leading strategy sessions to implement innovative SMS marketing strategies, and providing data-driven recommendations. The role involves partnering with account teams for upsell and renewal opportunities, collaborating with Product and Support teams, and staying current with e-commerce and marketing trends to share insights with customers and the Postscript team.
Skills
Customer Success Management
Relationship Building
Strategic Guidance
Marketing Strategy
Customer Retention
ROI Analysis
Cross-functional Collaboration
SMS Marketing
Ecommerce
Postscript
SMS marketing platform for e-commerce merchants
About Postscript
Postscript.io offers an SMS marketing platform tailored for Shopify merchants in the e-commerce industry. The platform helps businesses grow their subscriber lists, create messaging strategies, and improve customer service through text messaging. A key feature is SMS SalesBeta, which connects businesses with trained sales associates to enhance subscriber engagement and revenue. Postscript.io also provides access to strategists and a dedicated support team to help clients maximize their SMS marketing performance.
Scottsdale, ArizonaHeadquarters
2018Year Founded
$101.8MTotal Funding
SERIES_CCompany Stage
Data & Analytics, FintechIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Remote Work Options
Stock Options
Company Equity
Risks
Ongoing legal disputes with Attentive could harm Postscript's reputation and finances.
Recent layoffs may indicate financial instability or restructuring challenges.
Reliance on Shopify merchants poses a risk if Shopify changes its market dynamics.
Differentiation
Postscript focuses on SMS marketing for Shopify merchants, a niche market segment.
The platform offers a unique Subscriber Lifetime Value metric for SMS performance.
Postscript provides expert strategists and best practices to maximize SMS revenue.
Upsides
Postscript raised $65M in Series C funding, indicating strong investor confidence.
The rise of conversational commerce enhances Postscript's SMS marketing capabilities.
Increased focus on AI-driven personalization can boost Postscript's customer engagement.
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