Lead Enterprise Customer Success Manager
People.aiSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Marketing Technology, EcommerceIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote position. Postscript was founded as a 100% remote organization.
What experience is required for this role?
Candidates need 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology, with 1+ years of sales experience preferred, strong technical aptitude, and the ability to navigate complex tools or workflows.
What is the salary range for this position?
This information is not specified in the job description.
What is the company culture like at Postscript?
Postscript is a 100% remote organization with over 250 employees, focused on a mission-driven culture to make SMS the top revenue channel for ecommerce, backed by top investors like Greylock and Y Combinator.
What makes a strong candidate for this Senior Customer Success Manager role?
A strong candidate has 4+ years in customer success or account management in SaaS, marketing, or e-commerce, plus sales experience, strong technical skills, and a passion for building relationships and delivering strategic guidance in SMS marketing.
Postscript
SMS marketing platform for e-commerce merchants
About Postscript
Postscript.io offers an SMS marketing platform tailored for Shopify merchants in the e-commerce industry. The platform helps businesses grow their subscriber lists, create messaging strategies, and improve customer service through text messaging. A key feature is SMS SalesBeta, which connects businesses with trained sales associates to enhance subscriber engagement and revenue. Postscript.io also provides access to strategists and a dedicated support team to help clients maximize their SMS marketing performance.
Scottsdale, ArizonaHeadquarters
2018Year Founded
$101.8MTotal Funding
SERIES_CCompany Stage
Data & Analytics, FintechIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Remote Work Options
Stock Options
Company Equity
Risks
Ongoing legal disputes with Attentive could harm Postscript's reputation and finances.
Recent layoffs may indicate financial instability or restructuring challenges.
Reliance on Shopify merchants poses a risk if Shopify changes its market dynamics.
Differentiation
Postscript focuses on SMS marketing for Shopify merchants, a niche market segment.
The platform offers a unique Subscriber Lifetime Value metric for SMS performance.
Postscript provides expert strategists and best practices to maximize SMS revenue.
Upsides
Postscript raised $65M in Series C funding, indicating strong investor confidence.
The rise of conversational commerce enhances Postscript's SMS marketing capabilities.
Increased focus on AI-driven personalization can boost Postscript's customer engagement.
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