[Remote] Senior Client Success Manager at Heartbeat Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telemedicine, Cardiovascular CareIndustries

Requirements

6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment
Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention
Strong leadership skills with experience mentoring or managing team members
Exceptional communication skills - verbal, written, and interpersonal, with the ability to influence at all levels
Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments
Analytical thinker with a creative approach to problem-solving and process design
Bachelor’s degree or equivalent required; Master’s degree a plus
Sense of humor and collaborative spirit a must

Responsibilities

Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning
Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded
Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction
Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences
Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives
Design and implement process improvements that increase efficiency, scalability, and client retention
Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement
Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth

Skills

Key technologies and capabilities for this role

Client Relationship ManagementAccount ManagementStrategic PlanningBusiness ReviewsPerformance MetricsCross-Functional CollaborationProcess ImprovementClient OnboardingCustomer SuccessStakeholder Management

Questions & Answers

Common questions about this position

What experience is required for the Senior Client Success Manager role?

Candidates need 6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally in a fast-growing or digital health environment, along with proven success managing complex client relationships and driving strategic initiatives.

What key skills are needed for this position?

The role requires strong leadership skills with experience mentoring team members, exceptional communication skills (verbal, written, and interpersonal), and highly organized analytical thinking with creative problem-solving in fast-paced environments.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior Client Success Manager position?

A strong candidate has 6–8 years in client-facing roles in digital health, experience managing complex relationships and mentoring teams, plus exceptional communication, organization, and analytical skills with a Bachelor’s degree.

Heartbeat Health

Telehealth solutions for cardiovascular care

About Heartbeat Health

Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.

New York City, New YorkHeadquarters

2017Year Founded

$54.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.

Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.

Rapid expansion may lead to operational challenges if not managed effectively.

Differentiation

Heartbeat Health offers virtual-first cardiovascular disease prevention and management.

The platform provides real-time diagnostics and virtual consultations for cardiovascular care.

Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.

Upsides

Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.

Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.

Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.

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