Client Success Director
Maven ClinicSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- 6–8 years of experience in Client Success, Account Management, or a related client-facing function
- Proven success managing complex client relationships and driving strategic initiatives
- Strong leadership skills with experience mentoring or managing team members
- Exceptional communication skills (verbal, written, and interpersonal)
- Highly organized with a track record of managing multiple priorities
- Analytical thinker with a creative approach to problem-solving and process design
- Bachelor’s degree or equivalent required; Master’s degree a plus
Responsibilities
- Act as a senior point of contact and trusted advisor for key clients
- Oversee complex issues, escalations, and strategic account planning
- Lead client business reviews, performance discussions, and success planning
- Partner with internal teams to design and deliver high-impact solutions
- Track and analyze key performance metrics to identify opportunities for optimization
- Gather and synthesize client and product feedback to inform internal roadmaps
- Design and implement process improvements to increase efficiency and client retention
- Mentor Client Success team members
- Collaborate with leadership on departmental goals, forecasting, and resourcing
Skills
Heartbeat Health
Telehealth solutions for cardiovascular care
About Heartbeat Health
Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.
New York City, New YorkHeadquarters
2017Year Founded
$54.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, HealthcareIndustries
51-200Employees
Benefits
Remote Work Options
Flexible Work Hours
Risks
Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.
Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.
Rapid expansion may lead to operational challenges if not managed effectively.
Differentiation
Heartbeat Health offers virtual-first cardiovascular disease prevention and management.
The platform provides real-time diagnostics and virtual consultations for cardiovascular care.
Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.
Upsides
Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.
Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.
Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.
Related Jobs
RemoteRemoteAccount Executive, Strategic Accounts
AirtableSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSenior Account Manager
Garner HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteEnterprise Account Manager
AffiniPaySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteRelationship Manager
MercurySalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteCustomer Success Lead
WanderSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)