LATAM EDI On-boarding Customer Success Manager - Ecommerce

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Supply Chain, Technology ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree in Business Administration, Information Technology, or a related field, with a minimum of 3 years of experience in customer success and/or project management, specifically within the e-commerce industry. A solid understanding of Electronic Data Interchange (EDI) processes and standards, including experience in onboarding and managing EDI implementations, is required. Proficiency in AI tooling or a willingness to learn quickly is also a key requirement, along with experience with X12 EDI documents such as 850, 855, 856, 810, and 846.

Responsibilities

The EDI On-boarding Customer Success Manager will act as the primary contact for customers throughout the onboarding process, guiding them through EDI testing and platform configuration. This role involves collaborating with Sales, Product, and Development teams to ensure smooth integration of customer EDI requirements and managing partners involved in outsourced EDI onboarding. Responsibilities also include developing customer relationships, providing strategic guidance, managing project timelines and deliverables, delivering training and support on the platform's EDI capabilities, and troubleshooting technical issues. Additionally, the manager will serve as a customer advocate, relaying feedback to inform product development.

Skills

EDI

Onboarding

Customer Success

Project Management

Multitasking

Ecommerce

Data Exchange

EDI Solutions

Stakeholder Management

Pipe17

Cloud-based ecommerce order automation platform

About Pipe17

Pipe17 provides a cloud infrastructure that focuses on automating omnichannel order operations for ecommerce businesses. It facilitates the seamless management of order and inventory across various channels without the need for coding expertise. This company is an excellent place to work because it supports major retail and ecommerce integration, demonstrating a strong position in retail technology. Its workforce benefits from a technologically robust environment that encourages problem-solving and operational efficiency, ideal for professionals seeking to advance in ecommerce solutions and technology.

Seattle, WashingtonHeadquarters

2019Year Founded

$22.9MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise Software, Consumer GoodsIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Home Office Stipend

Risks

Increased competition from local startups like Auger and Freightmate in Seattle.

Market instability due to the shutdown of Convoy may affect Pipe17's strategies.

Reliance on TikTok Shop poses risks if regulatory challenges arise.

Differentiation

Pipe17 offers AI-powered composable order operations, setting it apart in ecommerce solutions.

The company provides seamless integration with social commerce platforms like TikTok Shop.

Pipe17's rapid deployment capability, in days not months, is a significant competitive advantage.

Upsides

Growing demand for AI-driven order operations boosts Pipe17's market potential.

Seattle's logistics tech hub offers Pipe17 access to top-tier supply chain talent.

Partnerships with companies like Ryder enhance Pipe17's omnichannel fulfillment capabilities.

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