Senior Customer Development Manager at PhysicsX

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Aerospace & Defense, Materials, Energy, Semiconductors, AutomotiveIndustries

Requirements

6–10 years of experience in business development, strategic account management, or customer-facing growth roles at a tech, SaaS, or engineering company
Proven success in managing and growing enterprise customer relationships
Deep expertise in one of the following key sectors: Semi-conductors, Aerospace, Energy, Materials and chemicals, or Auto
Strong experience leading complex B2B sales and account expansion conversations
Ability to identify patterns across multiple accounts and translate them into actionable business and product insights
Excellent communicator, able to bridge technical, commercial, and strategic conversations
Background in engineering or technical disciplines is a significant plus, particularly when combined with customer-facing or commercial experience
Experience collaborating with cross-functional teams (Product, Delivery, Marketing) in dynamic, fast-moving environments
Right to work in the US (no visa sponsorship provided)

Responsibilities

Build and maintain deep relationships with key customer stakeholders across accounts
Drive account growth and long-term success by identifying new opportunities, expanding usage, and ensuring value delivery
Develop a strong understanding of each customer’s goals and how PhysicsX solutions align with their priorities
Monitor customer health and proactively address risks or blockers to customer success
Support forward-deployed teams on strategic accounts, including commercial framing, value articulation, and relationship management
Engage directly with prospective and existing customers to grow the commercial pipeline across verticals
Lead sales conversations, scope partnerships, and support deal structuring and negotiation
Identify patterns in customer needs, usage, and value delivery—helping to refine our vertical strategy and offering
Develop, maintain, and evolve business development materials: Pitch decks, product demos, case studies, testimonials, and publications
Prioritize and plan engagement opportunities (events, conferences, campaigns) to drive customer growth
Work closely with Delivery and Product teams to ensure strong feedback loops between customer insights and platform development
Provide actionable input to Product on feature gaps, roadmap priorities, and customer impact stories
Partner with marketing and growth teams to support vertical-specific content and campaigns (e.g., aerospace, automotive)
Participate in pipeline and growth process reviews to continuously improve how we scale

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessBusiness DevelopmentRelationship ManagementStakeholder EngagementOpportunity IdentificationValue ArticulationCross-functional CollaborationRisk ManagementCommercial Framing

Questions & Answers

Common questions about this position

What is the salary for the Senior Customer Development Manager position?

This information is not specified in the job description.

Is this role remote or does it require working from an office?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves account management and customer success such as building relationships and driving growth, business development including leading sales conversations and creating materials, and cross-functional collaboration with Delivery, Product, and marketing teams.

What is the company culture like at PhysicsX?

PhysicsX is a deep-tech company with roots in numerical physics and Formula One, focused on accelerating hardware innovation through AI-driven simulation software, serving industries like Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.

What are the application requirements or tips for this position?

Applicants must have the right to work in the US, as the company does not provide visa sponsorship.

PhysicsX

AI-driven simulation for advanced industries

About PhysicsX

PhysicsX enhances the design and operation of machines in advanced industries using artificial intelligence and simulation technologies, focusing on sectors like renewable energy, healthcare, and transportation. Their AI-driven simulations help clients, including medical device manufacturers and aerospace companies, improve efficiency and reduce emissions. The company operates on a project-based and long-term contract model, providing specialized services that lead to significant performance improvements. With a leadership team experienced in machine learning and engineering, PhysicsX aims to achieve engineering breakthroughs that positively impact society.

London, United KingdomHeadquarters

N/AYear Founded

$31.1MTotal Funding

SERIES_ACompany Stage

Energy, AI & Machine Learning, Aerospace, HealthcareIndustries

11-50Employees