[Remote] Senior Manager, Account Success, Commercial at Crossbeam

Myrtle Point, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Go-to-MarketIndustries

Requirements

6+ years in SaaS customer success, account management, or revenue-retention leadership roles
2+ years leading customer-facing teams in SMB or scaled-CS segments (startup or high-growth SaaS environment preferred)
Proven track record driving GRR

Responsibilities

Lead, coach, and inspire a team of Account Success Managers (ASMs) across multiple motions - ensuring consistent customer engagement, adoption, and value realization
Own the SMB retention number: drive proactive health management, renewal excellence, and growth with our customers
Drive pipeline generation from the existing base through success-led outbound, usage expansion, and partner-assisted plays
Identify risk and execute retention and expansion plays across accounts, prioritizing customer health and happiness, while building scalable playbooks and success cadences (both automated and high-touch) tailored for the SMB segment
Coach the team to excellence: raise skill levels across communication, consultative selling, and customer management
Celebrate wins and build culture: drive a transparent, accountable, high-energy environment where everyone learns and grows
Implement strong process discipline across renewal tracking, adoption, and risk identification, while representing SMB Success in forecast planning and broader GTM leadership discussions
Collaborate cross-functionally with Sales, Marketing, Product, and Partnerships to align customer lifecycle, renewal, and expansion motions

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRetention StrategiesGrowth StrategiesSMB SalesEcosystem-Led GrowthTeam LeadershipCustomer OutcomesCo-SellingPartnerships

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Manager role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills are required for this Senior Manager, Account Success role?

Key skills include leading and coaching teams of Account Success Managers, driving customer retention and growth, pipeline generation, proactive health management, renewal excellence, and a coaching-first mindset.

What is the company culture like at Crossbeam?

Crossbeam fosters a culture of curiosity, high standards, shared commitment to excellence, leading fast-moving teams, driving measurable customer outcomes, and having fun.

What makes a strong candidate for this role?

A strong candidate excels in customer success leadership, commercial strategy, operational excellence, and has a coaching-first mindset to lead ASMs, drive retention, expansion, and pipeline generation in SMB accounts.

Crossbeam

Platform for secure partner data sharing

About Crossbeam

Crossbeam provides a platform that enables businesses to utilize their partner ecosystems to drive growth. The main feature of this platform is a tool that allows companies to securely share data with their partners, which enhances both sales and partnership strategies. For partnership professionals, Crossbeam offers tools to identify and prioritize promising partnerships based on data insights. Sales teams benefit from the platform by gaining insights that help them close deals more efficiently and reduce sales cycles. Crossbeam's platform integrates with various data sources, such as CRM systems, data warehouses, Google Sheets, and CSV files, facilitating easy and secure data sharing. Unlike its competitors, Crossbeam focuses specifically on the B2B market and has established a strong presence with over 15,000 companies using its services. The goal of Crossbeam is to help businesses accelerate deal closures and boost revenue through effective partnership management.

Philadelphia, PennsylvaniaHeadquarters

2018Year Founded

$113.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive medical, dental, & vision plans

Stock options & 401(k)

Parental leave

Flexible PTO policy

Remote first

Learning & development budget

Risks

Increased competition from Impartner could challenge Crossbeam's market position.

Merger with Reveal may lead to integration challenges and service disruptions.

Shift towards ecosystem-based selling requires rapid platform adaptation.

Differentiation

Crossbeam is the largest Ecosystem-Led Growth platform with over 19,000 users.

The platform integrates with CRM systems, data warehouses, and Google Sheets for seamless data sharing.

Crossbeam's merger with Reveal creates the world's largest ecosystem data repository.

Upsides

The merger with Reveal enhances AI-driven insights for go-to-market teams.

Integration with Impartner optimizes partner ecosystems for greater revenue growth.

Crossbeam Insider centralizes Ecosystem-Led Growth insights, increasing user engagement.

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