Senior Business Recruiter at Intercom

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AIIndustries

Requirements

8+ years of full cycle recruiting experience in a high growth tech environment
Deep expertise and talent market intelligence across business teams (GTM and G&A functions)
Creative recruiting approach and capable of attracting and converting talent
Proven experience utilizing AI-powered recruitment tools
Proven track record of meeting and exceeding hiring goals
Data and metrics driven, ability to use data to inform decisions
Strong analytical, conceptual, and problem-solving abilities
Passion for building and managing diverse pipelines
Aligned with Intercom’s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success
Familiarity with Greenhouse; bonus points for familiarity with Ashby Analytics & Brighthire
Proof of eligibility to work in

Responsibilities

Partner with Intercom’s leaders and executives to deeply understand their needs and develop functional recruiting strategies to drive our GTM and G&A organization’s growth
Influence stakeholders on their approach, strategy, and processes. Create diverse and robust pipelines and attract and convert talent through creative sourcing tactics
Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders
Leverage AI tools and platforms to enhance candidate sourcing, screening, and engagement, driving greater efficiency and effectiveness throughout the recruitment process
Provide an excellent candidate experience and serve as a trusted partner
Coach and mentor recruiters across the team. Drive the team’s excellence in execution

Skills

Key technologies and capabilities for this role

Full Cycle RecruitingExecutive RecruitingTalent Acquisition StrategyLeadership HiringGTM RecruitingG&A RecruitingStakeholder PartnershipRecruiting Process ImprovementTeam CoachingStrategic Talent Advisory

Questions & Answers

Common questions about this position

What experience level is required for the Senior Business Recruiter role?

The role requires 8+ years of full cycle recruiting experience in a high growth tech environment, along with deep expertise and talent market intelligence across business teams (GTM and G&A functions).

What are the key responsibilities for this position?

You will partner with leaders and executives to develop recruiting strategies for GTM and G&A teams, influence stakeholders, build diverse pipelines using creative sourcing and AI tools, provide excellent candidate experiences, and coach team members.

Is this role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Senior Recruiter role?

A strong candidate will have a creative recruiting approach capable of attracting top talent, proven experience using AI-powered recruitment tools, and the ability to coach and mentor teammates while partnering strategically with executives.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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