Account Executive - Brazil
ElevenLabsFull Time
Mid-level (3 to 4 years)
The Senior Business Development Manager should have over 5 years of experience in B2B sales, specifically within SaaS, customer experience (CX), or gaming technology sectors. Proven success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders is essential. Experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors, is also required. A strong background in managing and growing commercial client relationships, acting as a strategic partner to key accounts, is necessary. Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies, including chatbots, NLP, and predictive analytics, is expected. The role also requires experience collaborating with solutions architecture teams to position integrated service offerings that deliver measurable business impact and a solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments. The ability to work cross-functionally with central teams to drive divisional growth and support organizational objectives is also a key requirement.
The Senior Business Development Manager will lead complex, consultative sales cycles by identifying client challenges and aligning solutions to deliver measurable, long-term impact. They will develop and execute go-to-market strategies for emerging technologies and services, focusing on high-growth gaming and digital entertainment clients. This role involves collaborating closely with Solutions Architects, product teams, and other central functions to design tailored offerings that integrate human support, AI, and automation. The manager will leverage data-driven insights to accurately forecast pipeline, monitor key performance indicators (KPIs), and continuously optimize sales performance and operational efficiency. Building and nurturing trusted relationships with senior stakeholders, serving as a strategic advisor on player support, customer experience, and community engagement innovation, is crucial. Additionally, they will represent Keywords Studios at industry events, conferences, and client meetings to showcase capabilities and generate qualified business opportunities, driving new business growth across the Player Engagement portfolio.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.