[Remote] Senior Business Development Manager at Keywords Studios

The Senior Business Development Manager should have over 5 years of experience in B2B sales, specifically within SaaS, customer experience (CX), or gaming technology sectors. Proven success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders is essential. Experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors, is also required. A strong background in managing and growing commercial client relationships, acting as a strategic partner to key accounts, is necessary. Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies, including chatbots, NLP, and predictive analytics, is expected. The role also requires experience collaborating with solutions architecture teams to position integrated service offerings that deliver measurable business impact and a solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments. The ability to work cross-functionally with central teams to drive divisional growth and support organizational objectives is also a key requirement.