Kraken

Sales Operations Supervisor

United States

$86,000 – $134,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cryptocurrency, Financial TechnologyIndustries

Sales Operations Supervisor

Salary: $86K - $134K Location Type: Remote Employment Type: FullTime

Building the Future of Crypto

Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

We’re seeking a Sales Operations Supervisor to elevate our global sales team by delivering the tools, processes, and insights they need to succeed. In this hands-on role, you’ll lead a small team of analysts and play a critical part in scaling our sales operations function — from refining workflows and managing systems like HubSpot, to producing data-driven insights that guide strategic decisions.

If you’re passionate about enabling high-performance sales teams, thrive in fast-moving environments, and want to make a measurable impact, this is your chance to step up. This might be the occasion to have your career going to the moon!

The Opportunity

  • Drive core sales operations processes that enhance team productivity and revenue performance.
  • Optimize our use of HubSpot and other sales tools to ensure high adoption, data quality, and pipeline accuracy.
  • Improve sales reporting and analytics using AWS QuickSight, CRM data, and other internal data sources, to deliver actionable insights to stakeholders.
  • Supervise and mentor a team of analysts, providing direction, feedback, and growth opportunities.
  • Work closely with Sales, Marketing, BizOps, Finance, and Product to ensure alignment on metrics, territory planning, and operational goals.
  • Identify inefficiencies in the sales funnel and recommend enhancements to increase conversion rates and reduce friction.

Skills You Should HODL

  • Hands-on experience with HubSpot (or equivalent CRM), including pipeline management and sales enablement.
  • Proven ability to analyze sales data, build dashboards (e.g., in AWS QuickSight or Excel), and translate insights into actionable recommendations.
  • Proven track record of streamlining sales workflows, identifying bottlenecks, and implementing scalable processes across teams and geographies.
  • Effective people leadership with experience managing analysts, plus strong communication skills for aligning with Sales, Marketing, and Finance stakeholders.
  • Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends.
  • Working or at least personally involved with and part of the local crypto community.
  • Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclemendments document.

Nice to Haves

  • Hands-on experience with and understanding of Kraken products, primarily our institutional-grade offerings.

#LI-Remote #LI-KF1 #USEU

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

Skills

Sales Operations
HubSpot
Data Analysis
Workflow Refinement
Process Management
Team Leadership

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$108.5MTotal Funding
SERIES_CCompany Stage
Crypto & Web3, Financial ServicesIndustries
501-1,000Employees

Benefits

Competitive salary and equity plan
401k contribution plan
Vacation & Generous PTO
Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.
Regulatory scrutiny in the EU may raise Kraken's compliance costs.
The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.
The platform provides advanced charting tools for professional traders and technical analysts.
Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.
Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.
The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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