Program Operations Coordinator

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Cleantech, Energy ManagementIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent education/experience, coupled with 1-3 years of professional experience in technology services, customer success, or a related field. Essential skills include excellent communication for explaining complex technical topics, demonstrated success in a support role, strong organizational and project management abilities with a capacity for multitasking and meeting deadlines, and analytical thinking with comfort in using numbers and spreadsheets. The ideal candidate can build trust and relationships with clients and partners, collaborate effectively with cross-functional teams, exercise good business judgment, and thrive in a fast-paced team environment.

Responsibilities

The Program Operations Coordinator will ensure seamless day-to-day program operations for their region, prioritizing client goals and needs. This role involves supporting the Client Success team by managing internal expectations and client communications, serving as the primary contact for tech development, and escalating/resolving product issues. Responsibilities also include maintaining consistent communication with clients and device partners, reviewing ongoing needs, providing solutions, analyzing and presenting key results, and delivering technical and data-driven messages. The coordinator will develop expertise in demand management, DERs, and program success drivers, while also providing administrative support such as report preparation, invoicing assistance, and documentation maintenance. Additionally, they will help standardize and automate operational processes, support EV make-ready programs with reporting and data verification, troubleshoot operational challenges, and perform other assigned duties.

Skills

Program Operations

Client Relationship Management

Process Improvement

Data Analysis

Stakeholder Communication

Problem-Solving

Automation

Customer Support

Utility Industry

Cleantech

EnergyHub

Manages distributed energy resources for utilities

About EnergyHub

EnergyHub helps utility companies manage the complexities of the energy grid, especially with electric vehicles (EVs) and distributed energy resources (DERs). Their main product, the Distributed Energy Resource Management System (DERMS) platform, uses artificial intelligence to optimize energy control at the grid edge, including features like Managed Charging for EVs. EnergyHub stands out by integrating with a wide range of partners and leveraging resources from its parent company, Alarm.com. The goal is to provide advanced grid services that enhance utility operations and customer satisfaction.

New York City, New YorkHeadquarters

2007Year Founded

$30.7MTotal Funding

GRANTCompany Stage

Automotive & Transportation, EnergyIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Paid Parental Leave

Gym Membership

Tuition Reimbursement

Risks

Increased competition from DERMS providers like AutoGrid and Enbala.

Rapid AI advancements may require significant investment to stay competitive.

Potential regulatory changes in California could impact virtual power plant profitability.

Differentiation

EnergyHub's DERMS platform optimizes grid edge management with AI technology.

The Managed Charging feature for EVs reduces infrastructure costs for utilities.

EnergyHub's deep partner ecosystem enhances its competitive edge in the energy market.

Upsides

Acquisition of Kapacity.io enhances demand-side flexibility in Europe.

Partnership with FranklinWH expands virtual power plant capabilities and customer engagement.

$1.5M grant supports virtual power plant expansion, focusing on low-income families.

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