Sales Operations Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

• Website
• Job Board
• Values
• Candidate Interview Guide

Position: Sales Operations Manager

Alma is seeking a mission-driven Sales Operations Manager to play a pivotal role on our Sales team. The Sales Operations Manager will build, maintain, and optimize the systems and processes to support growth. Reporting to the Senior Director of Sales Operations, the Sales Operations Manager will be a strategic partner across the entire business, collaborating with the Marketing, Operations, and Finance teams.

Responsibilities

• Lead and delegate across the Sales Operations team as well as be a hands-on individual contributor. Over time, you may be expected to manage a small team of junior to mid-level Sales Operations team members.
• Oversee the management and optimization of the Customer Relationship Management (CRM), other sales tools, and associated integrations.
• Work with and influence cross-functional teams including Marketing, Success, Finance, to implement strategies to improve revenue generation.
• Lead projects from ideation to execution to improve the revenue processes.
• Implement tools and enable integrations that support revenue teams.
• Ensure accurate and up-to-date data, providing the foundation for effective growth strategies.
• Analyze sales performance data to identify trends, challenges, and opportunities; provide actionable insights that support decision-making.
• Partner with Sales leadership to identify opportunities to simplify the sales process through optimization and automation.
• Own operational tasks to enable growth processes and support end users for sales tools matters.

Requirements

• Experience: 4-6 years of experience in sales/revenue operations, business operations, consulting, or project management experience, and 1-2 years of people management experience.
• Background: You have operated as the sole owner of the tech stack in a fast-paced startup environment.
• Attributes: You approach work with intellectual curiosity, collaboration, and proactivity.
• Skills: You have experience owning vendor relationships. You have proven success in implementing sales strategies that optimize revenue generation processes.