Revenue Operations Lead

Position Overview

• Location Type: Remote
• Job Type: Full-Time

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

Role: Revenue Operations Lead

This Revenue Operations Lead will own pre-sales RevOps end-to-end—designing and running our marketing and sales operations processes, maintaining and optimizing our HubSpot instance, and writing the SQL queries and data models that power accurate dashboards and forecasts. They will build a true “deal desk” function at Zello, administer commission attainment calculations, and ensure that individual contributors, team managers, executives, and even the board all have the right pipeline and revenue reporting at their fingertips.

Beyond enterprise sales operations, this person will also support our PA team—driving high-velocity, low-touch sales and service workflows in addition to complex, enterprise-level motions. By adding this leader now, we’ll shore up capacity, bring sharper operational rigor to every campaign and pipeline motion, and free both the new sales leader to focus on high-value strategy and execution.

After a Successful First Year, You Will:

• Deal Desk Launched and Embedded: All enterprise and partner deals routed through a streamlined approval workflow with <24-hour SLA and clear commercial guardrails.
• Data You Can Trust: HubSpot pipeline-health score ≥ 98% data accuracy, with every opportunity linked to the right campaign, SDR, and partner source.
• Forecasts the Board Relies On: Monthly board-pack dashboards live, with forecast accuracy consistently within ±10% of actual revenue.
• Commissions on Autopilot: End-to-end attainment calculations executed quarterly with <1% payout error and full auditability.
• Higher Velocity GTM Engine: SDR SQL productivity up 25%, marketing attribution coverage at 100% for ABM campaigns, and partner-sourced pipeline tracked and reported.

What You'll Do:

• Architect and Run Our RevOps Engine: Own marketing ops, enterprise and SDR sales ops, and partnership ops processes from lead capture to closed-won.
• Own HubSpot & the Revenue Data Layer: Administer HubSpot, design custom objects and workflows, and build SQL models as needed to power reporting and attribution.
• Run the Deal Desk: Define pricing and discount policies, build approval automations, and serve as the first point of escalation for non-standard deals.
• Deliver Decision-Grade Reporting: Build and maintain dashboards for ICs, managers, execs, and the board; drive the monthly/quarterly forecasting cadence.
• Run Commissions & Incentives: Maintain compensation plans, automate attainment calculations, and partner with Finance on payouts.
• Scale High-Velocity Workflows: Optimize SDR cadences, lead routing, and hand-offs to accelerate SQL generation and pipeline throughput.
• Drive Continuous Improvement: Spot process gaps, automate manual tasks, and lead cross-functional projects that unlock GTM capacity.
• Enable the Teams: Document best practices, train users, and act as the go-to expert on RevOps tools and data.

Who You Are:

• 5+ years in Revenue/Sales Operations at a SaaS or tech company, with demonstrable impact on pipeline and revenue growth.
• Comfortable administering HubSpot.

Important Information Regarding Scams:

Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.