Program Manager, Operations

Position Overview

• Location Type: Remote
• Job Type: Full Time
• Salary: Not provided

Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations. We curate a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences. We are raising the bar for the $100+ billion growing STR industry.

Requirements

• Proven track record of leading cross-functional efforts.
• Experience coaching others to success.
• Eagerness to take on responsibilities such as hiring, performance management, and professional development.
• Ability to transform functions into well-oiled machines.
• Expertise in designing and implementing streamlined processes from the ground up.
• Adept at developing effective workflows, processes, and technological automations.
• Thrives in dynamic settings, capable of both big-picture thinking and detailed execution.
• Razor-sharp prioritization skills to ensure focus on high-impact opportunities.
• Outstanding communication skills, able to influence stakeholders at all levels.

Responsibilities

• Directly manage several managers, providing coaching, direction, and accountability.
• Drive initiatives from end-to-end by collaborating with Leadership and stakeholders across Sales, Product, Revenue Management, Finance, and other groups.
• Deeply embed yourself in customer-facing teams to become an expert in their workflows, tooling, automation, and data collection.
• Develop a clear assessment of their efficacy.
• Establish, develop, and/or improve customer-facing functions within our post-sales go-to-market strategy.
• Synthesize quantitative and qualitative data to unearth root causes.
• Identify and lead critical operational projects for teams to achieve excellent outcomes.
• Develop and execute strategies to enhance customer acquisition, onboarding, retention, value expansion, and satisfaction.
• Create and implement new workflows, SOPs, reporting, automations, and tech/tooling solutions for customers and internal teams.
• Use data to make informed resource allocation decisions.

Application Instructions

• Application instructions not provided.

Company Information

• Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations.
• We curate a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences.
• We are raising the bar for the $100+ billion growing STR industry.