Responsibilities

The Program Manager will directly manage several managers, providing coaching, direction, and accountability while maintaining their own individual contributions. They will drive initiatives from end-to-end by collaborating closely with Leadership and stakeholders across various departments, including Sales, Product, Revenue Management, and Finance. The role involves deeply embedding oneself in customer-facing teams to become an expert in their workflows and data collection, and developing strategies to enhance customer acquisition, onboarding, retention, value expansion, and satisfaction. Additionally, the Program Manager will synthesize data to identify root causes, develop and implement new workflows, SOPs, reporting, automations, and tech/tooling solutions, and use data to make informed resource allocation decisions.