Sales Engineer - Unified Communications

Belfast, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Financial Services, Compliance, Risk ManagementIndustries

Requirements

Candidates should possess a Bachelor's degree in a relevant field such as project management, business administration, or engineering. A minimum of 2 years of experience in Sales, Engineering, or Technical Support roles within a B2B SaaS company is required, along with experience working with customers in regulated industries. Proven experience with Financial Compliance, Contact Center Recording, and Analytics is essential. Strong technical aptitude, problem-solving abilities, excellent communication and interpersonal skills, and proficiency in CRM software, Microsoft Office Suite, and product-specific software are necessary. The ability to understand customer needs and translate them into technical solutions, knowledge of the sales process, and the capacity to work under pressure managing multiple priorities are also key requirements. Experience with call recording on platforms like Cisco, Webex, or Microsoft Teams and configuring mobile applications are preferred qualifications. This position may require travel.

Responsibilities

The Sales Engineer will provide pre-sales support by engaging with potential clients to understand their technical requirements and pain points, delivering technical presentations and demonstrations, and collaborating with the sales team to create tailored proposals. They will develop technical content to aid the sales process, work with Product and InfoSec teams for security assessments and RFPs, and ensure successful customer Proofs of Concept (POCs). Responsibilities include demonstrating deep product knowledge, staying updated on industry trends, and providing technical assistance for product configuration. The role involves designing and proposing solutions based on customer needs, customizing configurations, and acting as the technical point of contact. They will also address client inquiries, resolve technical issues during the sales cycle, ensure smooth product implementation post-sale, and provide customer training and technical support to ensure ongoing satisfaction and identify upselling/cross-selling opportunities. The Sales Engineer will assist the sales team in closing deals, prepare technical documentation, and contribute to achieving sales targets.

Skills

Unified Communications

Sales Engineering

Technical Presentations

Product Demonstrations

Solution Design

RFP Response

Security Assessments

Product Configuration

Smarsh

Archiving and compliance solutions provider

About Smarsh

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations, ensuring that clients can adapt to evolving regulations. Their goal is to help organizations efficiently manage their communication data, identify risks, and maintain compliance, particularly through tools like Connected Capture for Microsoft Teams, which supports remote workforces.

Portland, OregonHeadquarters

2001Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Risks

Integration with OpenAI's API may pose compliance and security challenges.

EU's AI Act requires significant adjustments to Smarsh's AI systems.

Expansion into Latin America may expose Smarsh to regional instability.

Differentiation

Smarsh offers cloud-native, context-aware archiving solutions for regulated industries.

The company integrates with popular tools like Microsoft Teams for seamless compliance.

Smarsh serves 9 of the top 10 banks, showcasing its industry trust.

Upsides

Smarsh's global expansion includes a new office in Costa Rica for enhanced support.

Integration with OpenAI's ChatGPT API enhances Smarsh's AI compliance capabilities.

Partnership with Verizon simplifies mobile compliance procurement for Verizon's clients.

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