Lead Product Designer - Zoom Chat

About the Team

Zoom Workplace is an AI-powered collaboration platform that transforms how teams work by seamlessly integrating communication, productivity, and engagement tools into a single experience. At its core is Zoom Team Chat—the central hub for both real-time and asynchronous collaboration, connecting users effortlessly across the Workplace ecosystem.

Our design team operates like a studio—built on trust, collaboration, and a shared commitment to each other’s success. We openly share work, explore ideas critically, and provide constructive feedback. We’re looking for designers who not only create exceptional experiences but also advocate for their decisions. They should be able to articulate their vision clearly and push back when it matters.

If you're ready to shape the future of digital collaboration for millions, let’s build it together!

What You Can Expect

We’re searching for an exceptional Lead Product Designer who is passionate about collaboration, messaging, and social tools—along with an interest in AI’s role in communication.

You'll bring expertise in these or related areas to shape a more intuitive, powerful, and AI-enhanced chat experience. As messaging evolves, you’ll design seamless interactions that prioritize usability, visual polish, and AI-driven innovation—creating fast, intuitive, and engaging experiences across desktop and mobile.

This role is ideal for a designer who embraces complexity but transforms it into clarity, simplicity, and joy. You'll turn intricate workflows into intuitive, human-centered experiences that make it easier for people to connect, communicate, and collaborate.

Responsibilities

• Designing Brilliance: Lead and define feature upgrades and usability improvements that enhance how messaging features empower connection and productivity. Every design decision matters!
• Collaborating & Inspiring: Work closely with product managers, engineers, and designers to push the boundaries of messaging, ensuring seamless and engaging interactions.
• Raising the Bar: Elevate Zoom Team Chat into a best-in-class messaging and collaboration experience through exceptional visual and interaction design.
• Hands-On in Figma: Craft and prototype chat interactions, message threads, and AI-driven enhancements that make communication effortless across devices.
• Advocating for Users: Champion user-centered design, balancing simplicity and modern capabilities to create intuitive, high-impact experiences.
• Being a Creative Collaborator: Work with design teams across Zoom to refine, innovate, and ensure a cohesive experience across the entire Zoom Workplace ecosystem.

What We’re Looking For

• Have 12+ years in user-centered design, with a deep focus on messaging, collaboration, or social tools and a track record of crafting seamless, engaging interactions.
• Possess proven ability to design for desktop and mobile, ensuring a frictionless experience across devices.
• Demonstrate confidence to question, inspire, and influence, driving cross-functional teams toward world-class user experiences in fast-moving, opinionated environments.
• Have expertise in Figma skills for designing, prototyping, and refining intuitive chat and messaging interactions.
• Possess solid ability to articulate design decisions clearly, advocating for users while navigating complexity with product, engineering, and executive teams.

Salary and Compensation

• Salary Range: $146,700 - $339,300
• Total Direct Compensation: In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; bonus and equity value.
• Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
• Location-Based Compensation: We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

Employment Type

• Full-time

Application Information

• At Zoom, we offer a window of at least 5 days for you to apply.