Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), ConsultingIndustries
Requirements
Candidates should have customer-facing contact center experience, including building integrations across WFM, CRM, and contact center solutions. Experience with communications protocols and APIs such as WebRTC and SIP, along with hands-on scripting/coding in languages like Python, Java, C#, .NET, or Node.js is required. Strong communication and presentation skills, API integration experience, and proficiency in troubleshooting and debugging are essential. Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing is necessary. Candidates must also understand and document infrastructure requirements, including resource types, networking, security, and compliance needs, and possess knowledge of automation tools and frameworks for build.
Responsibilities
The AWS Technical Architect will ensure customer success in building and launching Amazon Connect solutions, conduct technology assessments to identify needs for moving to the AWS Connect Platform, and facilitate business process reviews to identify customer requirements. They will educate customers on the value proposition of AWS, participate in architectural discussions, lead discovery, help build ROIs, and deliver presentations. The role involves translating customer requirements into contact center designs, overseeing and mentoring technical teams, and acting as a liaison between technical teams and business stakeholders. Responsibilities include driving best practice contact center design, managing project and customer communications, delivering end-user training and documentation, exercising independent judgment on enterprise-level projects, and leading vision and strategy discussions with leadership.
Skills
AWS
Amazon Connect
CCaaS
Technical Architecture
Business Process Review
ROI Analysis
Agent Experience
Generative AI
AI Agents
Salesforce
NeuraFlash
AI-powered CRM solutions for businesses
About NeuraFlash
NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.
Boston, MassachusettsHeadquarters
2016Year Founded
$2.2MTotal Funding
DEBT_PPCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees