[Remote] IT Telecom Engineer at Sidecar Health

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, SoftwareIndustries

Requirements

5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform
Understanding and experience using LLM's
Strong technical knowledge of Genesys Cloud, PureConnect, or PureEngage environments
Strong technical knowledge of AWS public cloud services including all of networking stack tools, ECS, EC2, Lambda, Amazon Connect, Amazon Bedrock
Experience with integrating REST API based SaaS
Ability to write and maintain code in Python or Java
Strong understanding of computer networking fundamentals
Experience managing telecommunications infrastructure, including SIP, VoIP, and related technologies
Proven ability to lead technical projects from concept through implementation
Excellent troubleshooting skills and ability to resolve complex technical issues
Strong understanding of contact center operations and customer experience principles
Experience with telecommunications security best practices and compliance requirements
Effective communication skills with ability to translate technical concepts for non-technical audiences
Relevant certifications (Genesys Certified Professional, etc.) preferred
Bachelor’s degree in computer science, Telecommunications, or related field (or equivalent experience)

Responsibilities

Lead the design, implementation, and maintenance of Genesys contact center solutions
Manage telecommunications infrastructure and ensure high availability of voice services
Troubleshoot complex technical issues and implement effective solutions
Develop and maintain documentation for system configurations and operational procedures
Be part of IT team with focus on integration of telecom systems with other business applications
Analyze call flow data and recommend improvements to enhance customer experience
Implement system upgrades and new features while minimizing service disruptions
Partner with vendors to resolve escalated issues and plan for future enhancements
Create and present regular performance reports to senior management
Collaborate with cross-functional teams to ensure optimal telecom systems performance
Stay up-to-date with industry trends and advancements in telecommunications engineering
Participate in continuous improvement initiatives to drive business objectives
Develop and maintain technical knowledge and skills to support business objectives
Communicate technical concepts to non-technical audiences effectively
Ensure compliance with telecommunications security best practices and regulatory requirements

Skills

Key technologies and capabilities for this role

Genesys CloudTelecommunicationsTroubleshootingSystem IntegrationDocumentationCall Flow Analysis

Questions & Answers

Common questions about this position

What experience is required for the IT Telecom Engineer role?

Candidates need 5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform, plus strong knowledge of Genesys Cloud, PureConnect, or PureEngage.

Where do candidates need to reside for this position?

Candidates must reside in California, Connecticut, Florida, Georgia, New York, Ohio, Texas, Utah, or Washington for consideration.

What technical skills are essential for this role?

Key skills include strong technical knowledge of AWS public cloud services (networking, ECS, EC2, Lambda, Amazon Connect, Amazon Bedrock), experience with REST API integrations, ability to code in Python or Java, and understanding of computer networking, SIP, and VoIP.

What is the team structure like for this position?

You will be part of a cross-functional IT team, focusing on integration of telecom systems with other business applications.

What makes a strong candidate for this IT Telecom Engineer role?

A strong candidate has proven ability to lead technical projects from concept through implementation, excellent troubleshooting skills for complex issues, and experience using LLMs.

Sidecar Health

Affordable health insurance with price transparency

About Sidecar Health

Sidecar Health provides health insurance plans that focus on affordability and transparency, including options compliant with the Affordable Care Act (ACA). The company allows members to see average cash prices for medical services upfront, helping them make informed decisions and avoid unexpected costs. Revenue is generated through member premiums, which cover medical expenses, while also benefiting from the difference between negotiated cash prices and premiums. Sidecar Health's goal is to empower members to take control of their healthcare expenses with straightforward and cost-effective insurance options.

El Segundo, CaliforniaHeadquarters

2018Year Founded

$319.1MTotal Funding

SERIES_DCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Stock Options

Company Equity

Risks

Increased competition from similar insurtech companies may erode market share.

Regulatory scrutiny on cash pay models could pose compliance challenges.

Economic downturns might reduce consumer spending on health insurance premiums.

Differentiation

Sidecar Health offers transparent pricing, empowering members with upfront healthcare cost information.

The company provides customizable plans, aligning with individual coverage needs and budgets.

Partnerships with institutions like Ohio State University enhance their fixed-price care model.

Upsides

Recent $165M Series D funding supports expansion and innovation in health insurance.

Partnership with Mark Cuban Cost Plus Drug Company lowers prescription drug costs for members.

ACA-compliant product line expansion increases market reach and consumer options.

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