Sales Engineer at Promise

Oakland, California, United States

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$150,000 – $165,500Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, Utilities, GovernmentIndustries

Requirements

Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or equivalent work experience providing technical acumen
At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast-paced enterprise software companies
Experience working with government agencies, utility companies, and/or other large institutions (e.g., hospital systems, school districts)
Experience using technology to assist low-income households
Experience integrating with legacy/enterprise software systems
Strong understanding of technical concepts and ability to translate them into tangible benefits for prospective customers
Excellent verbal and written communication skills

Responsibilities

Collaborate closely with Account Executives to understand clients’ needs and technical requirements, providing the critical link between sales and technical domains
Technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospects’ questions and objections
Respond to technical questions in sales meetings with clarity and insight, highlighting products’ strengths
Develop concise, compelling content and documentation addressing customer technical requirements and questions
Collaborate with the sales team to tailor presentations and demos, focusing on customer needs to speed up the sales process
Present overviews of Promise’s solutions and demo products appropriately for business and technical audiences
Create implementation proposals and statements of work, including detailing solutions in formal written documents (e.g., Statements of Work, responses to RFPs)
Keep technical content fresh and relevant, adapting to feedback and industry trends
Communicate important prospect requirements to the product team and contribute technical knowledge throughout the sales process, including contract discussions, to aid deal closure and customer satisfaction
Bring an optimistic and positive attitude, fostering a dynamic and enthusiastic environment to collaborate with the sales team

Skills

Key technologies and capabilities for this role

Sales EngineeringProduct DemosRFP ResponsesTechnical QualificationCustomer DiscoveryStatements of WorkImplementation ProposalsTechnical Documentation

Questions & Answers

Common questions about this position

What is the salary range for the Sales Engineer position?

The salary range is $150K - $165.5K.

Is this a remote or hybrid role?

This is a hybrid position.

What key skills are needed for the Sales Engineer role?

The role requires a strong combination of selling and technical acumen, ability to technically qualify opportunities, demo products for business and technical audiences, respond to technical RFPs, and develop implementation proposals.

What is the company culture like at Promise?

Promise treats people facing financial difficulties with respect and dignity, empowers utilities and government agencies with innovative solutions, and has a team of experts from companies like Palantir, Google, and Stripe.

What makes a strong candidate for this Sales Engineer position?

A strong candidate has a blend of selling skills and technical expertise, can collaborate with Account Executives, respond to technical questions insightfully, tailor demos to customer needs, and contribute to deal closure through technical knowledge.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees