Sales Engineer at Decagon

San Francisco, California, United States

Apply Now

$160,000 – $220,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Enterprise Software, SaaSIndustries

Requirements

5-7 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal and teamwork skills
Business understanding of GTM sales teams and processes
Even better if you:
1+ years of AI sales engineering experience
Experience in a high-growth startup environment

Responsibilities

Help shape the future of Decagon's AI-powered solutions in the enterprise space
Be a key partner to the sales team, driving technical pre-sales engagement
Provide in-depth product expertise
Bridge the gap between customer needs and Decagon's technology
Work closely with Sales, Product, and Engineering teams
Ensure solutions are positioned effectively, align with customer requirements, and drive adoption of Decagon's products

Skills

Key technologies and capabilities for this role

Sales EngineeringPre-SalesCustom DemonstrationsAI AgentsTechnical SalesCustomer DiscoveryROI AnalysisGTMPresentation SkillsEnterprise Sales

Questions & Answers

Common questions about this position

What is the salary range for the Sales Engineer position?

The salary range is $160K - $220K.

What benefits are offered for this role?

Benefits include medical, dental, and vision coverage, a take what you need vacation policy, and daily lunches, dinners, and snacks in the office.

Is this a remote position, or is office attendance required?

This information is not specified in the job description.

What skills and experience are required for the Sales Engineer role?

Required qualifications include 5-7 years of customer-facing experience in a sales engineering (pre-sales) role, partnering with Account Executives to qualify solutions, developing custom demonstrations, excellent communication and presentation skills, strong interpersonal and teamwork skills, and business understanding of GTM sales teams and processes.

What makes a strong candidate for this Sales Engineer position?

Strong candidates have 5-7 years in sales engineering, experience partnering with sales teams on demos and ROI, excellent communication skills, and ideally 1+ years in AI sales engineering plus high-growth startup experience.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

Land your dream remote job 3x faster with AI

Try Jobo Free