Grafana Labs

Sales Development Representative, Central (Remote, Austin, Chicago, Dallas or Houston)

United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Software, Open SourceIndustries

Requirements

Candidates should be located in Chicago, Dallas, Austin, or Houston, and possess clear and concise written and verbal communication skills, excellent organizational skills, and the ability to prioritize multiple tasks. They should be resourceful and proactive, willing to take on any task with a focus on quality, and driven by purpose with a team-first attitude.

Responsibilities

As a Sales Development Representative, you will focus on three core missions: engaging with users and prospects to provide resources and guidance, partnering with the Sales Team to identify new business opportunities, and developing transferable skills. You will balance reactive and proactive work, responding to inbound inquiries and proactively outreaching to target accounts using a multi-channel approach (email, social, calling) and Salesforce. You will conduct research, craft value-add messaging, drive discovery conversations, and consistently meet new business opportunity and pipeline targets while collaborating with cross-functional teams.

Skills

Customer Engagement
Prospect Outreach
Sales Navigation
Research
Messaging
Business Conversations
AI Tools
Team Collaboration
Communication Skills
Technical Curiosity

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.
Recent critical security vulnerabilities could affect customer trust and adoption.
Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.
The company provides both self-managed and fully managed observability solutions for diverse needs.
Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.
The company surpassed $250M in annual recurring revenue with over 5,000 customers.
Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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