Sales Development Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What Is Sales Development At Tekmetric?

Our Sales Development Representatives partner with our sales team to implement sales and pipeline-building strategies. This team plays an integral part in driving the growth of our customer base and revenue through generating qualified leads.

The sales development team is responsible for:

• Lead generation through target account selling, outbound cold calling, and calling on marketing-generated inbound leads.
• Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…).
• Building out and refining information about leads in a CRM, to assist in lead qualification.
• Providing useful details to the sales team so they can deliver a tailored demo experience.
• Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey.
• Ensuring all potential customers receive exceptional service from start to finish.
• Helping coach and provide light training to new Sales Development Representatives as we grow.

What You’ll Do As A Sales Development Manager

• Build, train, and mentor a team of sales development representatives to meet and exceed 100% of quota.
• Work with sales leadership to define, track, and report on key performance indicators for your team.
• Collaborate with Marketing, Sales, and Customer Success to build, update, and maintain workflows and supporting documentation that enable your team to effectively support sales development activities for our team of account executives.
• Interview, hire, and train new members of your team.
• Meet regularly with your team to share feedback, provide coaching, and work with our operations team to consistently improve business processes that increase team performance.
• Share insights with other sales leadership counterparts to continue to optimize our team and scale our operations.

What You’ll Bring

• Required: 2 - 3 plus years of experience managing SDRs / BDRs (B2B SaaS experience preferred).
• 2+ Years of successful experience as an Inside Sales / Business Development Representative.
• Experience closing new business is a strong plus.
• Experience and expertise using and building workflows in a CRM system (HubSpot and Salesforce preferred).
• Strong and clear communicator.
• Proven track record of hiring and ramping SDRs to quota.
• Proven and demonstrated experience successfully coaching sales people.
• Exceptional Listening Skills and Empathy.
• A strong sense of ownership and accountability.
• Ability to manage a team in both remote and in-person settings, depending on your location. Comfort and experience with both management styles is preferred.
• Must live in the Eastern Time zone (required).

Who You Are

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