Inside Sales Specialist

Responsibilities

As an Inside Sales Specialist, your primary responsibility is to engage with prospective and existing customers, helping them understand our offerings and guiding them through the buying process, handling a high volume of calls each day, connecting with customers at various stages: from first interest to post-purchase, working to retain business by supporting customers who may be considering cancellations or refunds, being the first point of contact for potential and current customers—clearly explaining products, pricing, and payment options, closing sales, entering orders, and identifying opportunities for upselling and cross-selling, following up on leads, incomplete transactions, and interested customers who haven’t yet purchased, speaking with customers requesting cancellations or refunds and working to retain those sales when possible, using a value-based approach to handle objections and lead customers toward positive outcomes, logging all customer interactions and outcomes accurately in Salesforce, leveraging our real-time AI sales tool to support conversations and stay compliant, participating in regular coaching sessions (all calls are recorded and may be monitored live), collaborating with teammates and leadership to achieve both individual and team sales goals, and supporting other team or department tasks as needed.