SDR Operations Manager

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The SDR Operations Manager position will be a key member of the Revenue Operations team, supporting Marketing’s global sales development team. You will manage the SDR tech stack, implement AI-driven optimizations, handle reporting and data analysis, and partner with the global Director of Sales Development to continuously improve processes to make our SDRs even more productive and efficient. The manager also plays a key role in onboarding and ongoing enablement for SDRs, ensuring they are equipped to succeed in their efforts to connect SpyCloud’s identity threat protection solutions with cybersecurity leaders worldwide.

What You'll Do:

Manage the SDR Tech Stack:

• Administer Outreach, Orum, and other tools and data sources, while ensuring adoption of new workflows.
• Evaluate and deploy productivity-boosting solutions that streamline SDR operations and drive efficiency gains.
• Implement and own gen-AI tooling.
• Develop and document playbooks that blend AI and human touches.

Process Optimization:

• Identify and partner with the Director to implement process improvements to streamline the day-to-day work of the SDRs.

Reporting & Insights:

• Build and manage dashboards and forecasts to surface conversion insights, trends, and capacity models in partnership with the Director.
• Provide data-driven recommendations for regional and industry focus areas.
• Measure the efficacy and improve account prioritization models.

Cross-Functional Collaboration:

• Collaborate closely with Growth Marketing, RevOps, Sales leadership, and Channel to improve hand-offs.

Requirements:

• 5–8 years in Sales/Revenue/Marketing Operations, with at least three years directly supporting SDR or BDR teams.
• A clear point of view about the cutting edge of sales prospecting data/automation/methods and demonstrated success rolling out AI or automation programs that cut manual prospecting time or boosted meetings booked.
• Advanced Outreach, Salesforce, Marketo and Orum admin experience required.
• Experience with ABM tools like 6Sense or Demandbase.
• Proven ability to design and interpret funnel analytics, capacity models, and A/B test results – translating data into insights that drive business outcomes.
• Strong project management skills with the ability to identify and remove blockers.
• Clear communicator with the ability to influence cross-functional stakeholders at all levels.

Note: SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance