Retail Enablement Manager

Position Overview

LeafLink is seeking a Retail Enablement Manager to join our dynamic team. This role involves working directly with retail clients, Account Executives, and internal teams to ensure the success of our retail customers by driving adoption of LeafLink's marketplace, inventory insights, group purchasing, and financial services solutions. The ideal candidate will have a proven history of building strong relationships with retailers to expand our reach and deepen engagement. This position is highly collaborative and requires a proactive self-starter comfortable with change, a fast-paced environment, excellent communication skills, and the ability to manage multiple tasks and deadlines.

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses with a suite of tools to manage their operations, order from favorite brands, and accelerate growth. We are the industry standard, processing over $5 billion in wholesale cannabis orders annually across North America. Our team, backed by leading venture capitalists, is defining the cannabis supply chain through technology. LeafLink has been recognized by Inc. 5000, Fast Company, Built In NYC, and Green Market Report for innovation and growth.

Responsibilities

• Act as the primary Retail Enablement partner across your book of business, collaborating with Account Managers and specialists virtually and in-person to drive adoption, satisfaction, and growth.
• Attend events and travel up to 30% of the time.
• Help retailers achieve their goals by aligning them with LeafLink's platform capabilities, including marketplace, insights, group purchasing, and financial services.
• Own the success and satisfaction of retail accounts, proactively managing engagement and ensuring value realization from LeafLink solutions.
• Steer enablement efforts through onboarding, training, regular check-ins, and performance reviews to expand retailer adoption and product usage.
• Identify and close upsell and cross-sell opportunities that deliver mutual value, increasing customer ROI and platform revenue.
• Build multi-level relationships across retailers of all sizes to inspire engagement, influence product direction, and uncover new business opportunities.
• Research customer data to identify operational gaps and recommend actions to improve efficiency, margin, and overall business health.
• Serve as a platform expert, keeping customers informed about key updates and ensuring they are set up for success with new tools and features.
• Capture customer feedback and share it with internal stakeholders to help shape the future strategy for the buy-side of LeafLink's marketplace.
• Provide strategic guidance reflecting best practices, technical expertise, and industry acumen.
• Partner with the broader seller sales organization to deliver success in accounts specializing in manufacturing cannabis brands and retail.

Requirements

• Successful track record of building deep relationships with retailers.
• Excellent communication skills.
• Ability to manage multiple tasks and deadlines.
• Proactive self-starter comfortable with change and a fast-paced environment.

Employment Type:

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Location Type:

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Salary:

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