Salsify

Retail Success Manager

United States

Salsify Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Retail Technology, Commerce InfrastructureIndustries

Requirements

The ideal candidate should possess experience in customer success, particularly within the retail or distribution industries, and demonstrate a strong ability to manage complex customer relationships. Experience working with large retailers and distributors in North America is essential, along with a proven track record of driving account growth and strategic alignment.

Responsibilities

As a Retail Success Manager, you will be responsible for managing the business relationship with key retail and distribution accounts, developing and executing account success plans, fostering strong relationships with executive stakeholders, and serving as a subject matter expert on the customer's end-to-end item lifecycle. You will also oversee pilot programs, drive brand adoption through marketing campaigns, and partner with internal teams to ensure optimal customer experience and successful implementation of Salsify solutions.

Skills

Relationship-building
Account management
Customer success
Communication
Presentation
Business process management
Stakeholder engagement

Salsify

Platform for managing product data and assets

About Salsify

Salsify provides a platform called CommerceXM that helps brands and retailers manage their product data and digital assets for online sales. The platform combines Product Information Management (PIM), Digital Asset Management (DAM), and Experience Management (XM) to ensure that product information is consistent and engaging across various online channels. Clients, including direct-to-consumer brands and large retailers, can automate the transformation of digital assets and synchronize supply chain data, which allows them to maintain a single source of truth for their product listings. This capability improves operational efficiency and enhances customer engagement, ultimately leading to increased sales. Salsify operates on a subscription-based model, offering different service tiers to meet the varying needs of its clients.

Key Metrics

Boston, MassachusettsHeadquarters
2012Year Founded
$440.3MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Unlimited Paid Time Off
Stock Options
Health Savings Account/Flexible Spending Account

Risks

Increased competition from PIM leaders like Akeneo and Contentserv pressures Salsify to innovate.
Recent layoffs may impact operational capacity and employee morale.
Focus on new technology products could strain resources and affect core offerings.

Differentiation

Salsify integrates PIM, DAM, and XM for comprehensive digital commerce management.
CommerceXM platform offers seamless synchronization of supply chain data and digital assets.
Salsify's AI-driven content validation enhances product information accuracy and engagement.

Upsides

Recognition as a 'Leader' in PIM boosts market credibility and client attraction.
Partnership with Mamenta expands global reach and revenue opportunities.
New CFO David Forlizzi may introduce strategies for growth and profitability.

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