Customer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Retail Technology, Commerce InfrastructureIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
Salsify is a key leader in commerce infrastructure, helping brand manufacturers, distributors, and retailers collaborate to win on the digital shelf. They provide shopper-centric, frictionless commerce experiences for companies like Mars, L'Oreal, and Coca-Cola. This role focuses on supporting account strategies with some of the largest retailers & distributors in North America.
How You'll Make an Impact:
- Manage the business relationship between Salsify and named retail & distributor customers.
- Create and manage an account success plan collaboratively with customer and internal stakeholders.
- Grow close relationships with executives and key stakeholders within named accounts, including product management, assortment growth, retail media, and content strategy teams.
- Serve as a subject matter expert on the retailer’s end-to-end item lifecycle process.
- “Walk the halls” and become essential to their employees, growing Salsify’s brand recognition.
- Partner with Salsify’s Services, Product, and Engineering teams on new connection capabilities and maintenance updates.
- Oversee pilot programs to ensure new capabilities deliver the best customer experience.
- Drive brand adoption through joint marketing campaigns.
- Advocate for Salsify brands within a retailer’s ecosystem.
Requirements
- Experience as a Customer Success Manager (details not specified).
- Experience with retailers & distributors (details not specified).
- Strong relationship-building skills.
- Ability to understand and manage complex business processes.
- Excellent communication and presentation skills.
Responsibilities
- Manage customer relationships.
- Develop and execute account success plans.
- Build and maintain relationships with key stakeholders.
- Serve as a subject matter expert.
- Collaborate with internal teams on new capabilities.
- Oversee pilot programs.
- Drive brand adoption.
Company Information
- Founded: 2012
- Industry: Commerce Infrastructure
- Global Presence: Over 80 countries
- Mission: To help brand manufacturers, distributors, and retailers collaborate to win on the digital shelf.
- Notable Customers: Mars, L'Oreal, Coca-Cola, Bosch, GSK, E.Leclerc, Carrefour, Metro, Intermarché.
- Culture: Equitable, diverse, and inclusive.
Skills
Relationship-building
Account management
Customer success
Communication
Presentation
Business process management
Stakeholder engagement
Salsify
Platform for managing product data and assets
About Salsify
Salsify provides a platform called CommerceXM that helps brands and retailers manage their product data and digital assets for online sales. The platform combines Product Information Management (PIM), Digital Asset Management (DAM), and Experience Management (XM) to ensure that product information is consistent and engaging across various online channels. Clients, including direct-to-consumer brands and large retailers, can automate the transformation of digital assets and synchronize supply chain data, which allows them to maintain a single source of truth for their product listings. This capability improves operational efficiency and enhances customer engagement, ultimately leading to increased sales. Salsify operates on a subscription-based model, offering different service tiers to meet the varying needs of its clients.
Boston, MassachusettsHeadquarters
2012Year Founded
$440.3MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer SoftwareIndustries
501-1,000Employees