Customer Success Manager
Boulevard- Full Time
- Junior (1 to 2 years)
The ideal candidate should possess experience in customer success, particularly within the retail or distribution industries, and demonstrate a strong ability to manage complex customer relationships. Experience working with large retailers and distributors in North America is essential, along with a proven track record of driving account growth and strategic alignment.
As a Retail Success Manager, you will be responsible for managing the business relationship with key retail and distribution accounts, developing and executing account success plans, fostering strong relationships with executive stakeholders, and serving as a subject matter expert on the customer's end-to-end item lifecycle. You will also oversee pilot programs, drive brand adoption through marketing campaigns, and partner with internal teams to ensure optimal customer experience and successful implementation of Salsify solutions.
Platform for managing product data and assets
Salsify provides a platform called CommerceXM that helps brands and retailers manage their product data and digital assets for online sales. The platform combines Product Information Management (PIM), Digital Asset Management (DAM), and Experience Management (XM) to ensure that product information is consistent and engaging across various online channels. Clients, including direct-to-consumer brands and large retailers, can automate the transformation of digital assets and synchronize supply chain data, which allows them to maintain a single source of truth for their product listings. This capability improves operational efficiency and enhances customer engagement, ultimately leading to increased sales. Salsify operates on a subscription-based model, offering different service tiers to meet the varying needs of its clients.