Remote Customer Success Manager - Western Mexico at Baton

Tijuana, Baja California, Mexico

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Content Marketing, AI, Digital MarketingIndustries

Requirements

3+ years of experience in customer success, account management, or a related role (preferably in SaaS or marketing technology)
Strong understanding of content marketing, SEO, and AI-powered tools
Excellent English communication and relationship-building skills
Ability to analyze customer needs and translate them into actionable strategies
Experience with CRM tools, customer engagement platforms, and analytics dashboards
Self-starter with a problem-solving mindset and strong project management abilities
Located in Pacific or Mountain time zones (for remote full-time contractor position)

Responsibilities

Guide new customers through the setup and implementation process
Deliver training on brand briefs, target audience briefs, and AI-driven workflows within the platform
Develop and update customer training materials
Act as the primary point of contact for customer inquiries and escalations
Build and maintain strong relationships with key stakeholders
Meet with clients on a monthly basis to review progress, address challenges, and align on goals
Conduct periodic check-ins to assess satisfaction and adoption levels
Monitor platform usage and provide tailored recommendations to enhance engagement
Analyze customer workflows and suggest best practices for maximizing ROI
Ensure customers are effectively leveraging SEO optimization, AI-powered content creation, and automated quality checks
Proactively identify renewal, upsell, and expansion opportunities
Demonstrate the platform’s value to secure renewals and increased engagement
Work closely with Sales and Marketing teams to drive account growth
Address and troubleshoot customer concerns related to the platform
Collaborate with the Product and Engineering teams to resolve technical issues
Advocate for customer needs, providing feedback for product enhancements
Track key performance indicators (KPIs) such as content efficiency, engagement, SEO impact, and retention rates
Prepare reports for internal teams and customers, showcasing measurable outcomes
Use insights to continuously improve the customer experience
Educate customers on industry best practices in AI-driven content marketing, SEO, and content personalization
Share case studies and success stories to help customers optimize their content strategies
Stay up to date with AI and marketing trends to provide strategic recommendations

Skills

Key technologies and capabilities for this role

Customer OnboardingClient TrainingRelationship ManagementSEO OptimizationContent MarketingAI WorkflowsStakeholder EngagementProblem SolvingMonthly ReviewsTraining Materials

Questions & Answers

Common questions about this position

Is this position remote, and are there any location restrictions?

Yes, this is a remote, full-time contractor position open to candidates in the Pacific and Mountain time zones.

What is the employment type for this role?

This is a contractor full-time position.

What are the key skills required for the Customer Success Manager role?

The role requires strong communication, relationship-building, and problem-solving skills.

What are the main responsibilities of this Customer Success Manager position?

Responsibilities include onboarding and training customers, managing engagement and relationships, monitoring adoption, driving retention and expansion, providing support, and tracking KPIs.

What makes a strong candidate for this Customer Success Manager role?

A proactive and strategic candidate with experience in customer success, particularly in content marketing or AI platforms, who excels in onboarding, relationship management, and driving customer ROI.

Baton

Marketplace for buying and selling small businesses

About Baton

BatonMarket.com is a marketplace for buying and selling small businesses, providing a user-friendly platform for small business owners and potential buyers. They offer free business valuations by a Chartered Financial Analyst and ensure all listings are verified with financial data, making the buying process more efficient. BatonMarket.com stands out by charging fees to a network of partners for additional services, allowing them to provide essential services at no cost to business owners. Their goal is to facilitate smooth transactions and support small business owners in improving their operations.

Richmond, MassachusettsHeadquarters

2021Year Founded

$5.4MTotal Funding

SEEDCompany Stage

Consulting, Financial Services, Real EstateIndustries

11-50Employees