Customer Experience Associate (Remote) at Age Bold

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Health & Wellness, Digital Health, Senior CareIndustries

Skills

Key technologies and capabilities for this role

CRMCustomer Service ToolsInsightly CRMHubSpotCommunicationEmpathyActive ListeningOrganizationAttention to DetailCritical ThinkingOutbound Calling

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach. Required skills include empathetic communication, experience with CRMs like Insightly and HubSpot, organization, attention to detail, and critical thinking.

What is the company culture or mission at Bold?

Bold is a healthy aging platform focused on providing personalized, evidence-based exercise programs for Medicare members to prevent falls, reduce pain, and increase activity, with a mission to give every aging adult access to easy-to-follow online workouts.

What makes a strong candidate for this Customer Experience Associate role?

Strong candidates have 1-3 years in sales, customer service, or health coaching, plus preferred experience interacting with older adults, such as in senior living or digital health startups.

Age Bold

Personalized online workout programs for seniors

About Age Bold

Bold provides personalized online workout programs specifically designed for older adults to improve balance, build strength, and reduce pain. These programs are based on scientific research and have been shown to decrease the risk of falls by 46%, addressing a major concern for seniors, as one in three adults over 65 experiences a fall each year. Bold primarily targets individuals aged 65 and older, partnering with health insurance providers to offer these programs at no cost to eligible participants, making them widely accessible. Unlike many competitors, Bold's business model focuses on collaboration with health plans, which helps reduce healthcare costs associated with falls while ensuring a steady user base. The goal of Bold is to enhance the physical health and well-being of older adults, ultimately helping them lead safer and more active lives.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$26.3MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

11-50Employees

Benefits

Stock Options

Risks

Increased competition from established platforms like SilverSneakers and Renew Active.

Potential challenges in maintaining user engagement due to technological barriers.

Reliance on health insurance partnerships poses revenue risks if agreements change.

Differentiation

Bold offers personalized, science-backed exercise programs for older adults.

The platform reduces fall risk by 46%, a significant health benefit for seniors.

Bold partners with health plans to provide free access to eligible participants.

Upsides

Bold raised $17M in Series A funding to expand its Medicare partnerships.

The platform covers over 10 million Medicare members, enhancing its market reach.

Growing demand for senior-focused digital health solutions supports Bold's expansion.

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