Membership Associate (Remote Sales Associate)
Facet$50,000 - $60,000/year
- Full Time
- Mid-level (3 to 4 years), Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Health & Wellness, Digital Health, Senior CareIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: (Not specified)
Bold is a leading healthy aging platform offering personalized, evidence-based exercise programs for Medicare members. They focus on preventing falls, reducing musculoskeletal pain, and increasing physical activity levels. Bold is backed by investors like Rethink Impact, Andreessen Horowitz, and Khosla Ventures. They are seeking a motivated Customer Experience Associate to conduct outreach to new and existing members, driving enrollment and program completion rates. This role reports to the Manager of Member Experience.
Requirements
- Experience: 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach.
- Communication Skills: Empathetic and active listener with the ability to effectively communicate the value proposition of Bold’s technology product and program.
- Customer Service Tools: Experience working in CRMs and Customer Service tools (Insightly CRM and HubSpot).
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions.
- Critical Thinking: Demonstrated ability to quickly and proficiently understand and absorb new information and connect previous experiences to new contexts.
Responsibilities
- Actively conduct outreach via phone, text, and email daily.
- Successfully complete >100 outbound calls a day.
- Enroll 25% or more of all connected leads.
- Ensure 25% or more of connected members take a class within 1 week of an engagement outreach.
- Maintain a customer satisfaction score of 92% or higher.
Preferred Qualifications
- Experience in a role with direct daily interactions with older adults (e.g., senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup).
Application Instructions
- (Not specified)
Company Information
- Company: Bold
- Focus: Healthy aging platform providing personalized exercise programs for Medicare members.
- Mission: To provide every aging adult with access to personalized, easy-to-follow online workouts.
- Investors: Rethink Impact, Andreessen Horowitz, and Khosla Ventures.
Skills
CRM
Customer Service Tools
Insightly CRM
HubSpot
Communication
Empathy
Active Listening
Organization
Attention to Detail
Critical Thinking
Outbound Calling
Age Bold
Personalized online workout programs for seniors
About Age Bold
Bold provides personalized online workout programs specifically designed for older adults to improve balance, build strength, and reduce pain. These programs are based on scientific research and have been shown to decrease the risk of falls by 46%, addressing a major concern for seniors, as one in three adults over 65 experiences a fall each year. Bold primarily targets individuals aged 65 and older, partnering with health insurance providers to offer these programs at no cost to eligible participants, making them widely accessible. Unlike many competitors, Bold's business model focuses on collaboration with health plans, which helps reduce healthcare costs associated with falls while ensuring a steady user base. The goal of Bold is to enhance the physical health and well-being of older adults, ultimately helping them lead safer and more active lives.
Los Angeles, CaliforniaHeadquarters
2019Year Founded
$26.3MTotal Funding
SERIES_ACompany Stage
HealthcareIndustries
11-50Employees