Customer Experience Specialist, Hybrid
TrueworkSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Health & Wellness, Digital Health, Senior CareIndustries
Requirements
Candidates should possess 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach, demonstrating effective communication skills including empathy and active listening, experience working with CRMs and customer service tools such as Insightly CRM and HubSpot, and the ability to prioritize and handle a high volume of work with attention to detail, as well as being a critical thinker capable of quickly absorbing new information and applying previous experiences. Experience in roles involving direct daily interactions with older adults is a plus.
Responsibilities
As a Customer Experience Associate, the primary responsibility is to conduct high volume outreach to new and existing members via phone, text, and email daily, aiming to increase enrollment and program completion rates, successfully completing over 100 outbound calls per day, enrolling 25% or more of connected leads, and ensuring that 25% or more of connected members take a class within one week of an engagement outreach, while maintaining a customer satisfaction score of 92% or higher.
Skills
CRM
Customer Service Tools
Insightly CRM
HubSpot
Communication
Empathy
Active Listening
Organization
Attention to Detail
Critical Thinking
Outbound Calling
Age Bold
Personalized online workout programs for seniors
About Age Bold
Bold provides personalized online workout programs specifically designed for older adults to improve balance, build strength, and reduce pain. These programs are based on scientific research and have been shown to decrease the risk of falls by 46%, addressing a major concern for seniors, as one in three adults over 65 experiences a fall each year. Bold primarily targets individuals aged 65 and older, partnering with health insurance providers to offer these programs at no cost to eligible participants, making them widely accessible. Unlike many competitors, Bold's business model focuses on collaboration with health plans, which helps reduce healthcare costs associated with falls while ensuring a steady user base. The goal of Bold is to enhance the physical health and well-being of older adults, ultimately helping them lead safer and more active lives.
Key Metrics
Los Angeles, CaliforniaHeadquarters
2019Year Founded
$26.3MTotal Funding
SERIES_ACompany Stage
HealthcareIndustries
11-50Employees