Regional Account Manager at ConnectWise

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s degree required in related field or equivalent business experience
4+ years of relevant experience
Preferred: Experience with account management and technical capacities
Preferred: MSP/SMB knowledge
Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Organized, detail oriented, and self-motivated
Ability to creatively solve problems and think outside of the box
Excellent time management and follow through
Ability to keep multiple projects on track concurrently
Knowledge of SaaS software sales
Strong computer skills
Proven ability to effectively communicate through phone calls and email
Experience with Microsoft Office applications

Responsibilities

Provides support to the Account Management team, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Sales team through the explanation of facts, policies, and practices
Supports contractual re-writes, Monthly Recurring Revenue (MRR) swaps/reductions, and credits
Investigates billing Issues, escalations, and downgrades
Serves as subject matter expert
Provides timely reporting of KPI’s, escalations, and other key metrics
Successfully implements key sales strategies and initiatives
Resolves cases in a timely and complete manner
Discovers root cause of an issue and implements solutions
Acts as the liaison between the Account Management team and Support business units
Works cross-functionally to drive outcomes and align with business owners/stakeholders
Daily management and support of our partners
Preservation of revenue and net new opportunities for the Account Management team
Works crossfunctionally with internal departments to investigate and resolve complex issues for partners

Skills

Account Management

Partner Support

Revenue Preservation

Billing Investigation

Contract Negotiation

KPI Reporting

Sales Strategies

Escalation Management

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees