Client Success Portfolio Manager
Included HealthSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, Social Media, Influencer MarketingIndustries
Requirements
- Act as a trusted advisor and strategic partner to customers in influencer marketing
- Own a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention
- Provide strategic recommendations aligning influencer programs with customer business goals
- Lead strategic business reviews (SBRs) and campaign wrap reports with insights for future strategy
- Oversee influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and KPI alignment
- Partner with customers on post-sale strategy, sharing best practices and actionable insights
- Manage budgets, contracts, and deliverables with precision, providing transparent updates and proactive issue resolution
- Project manage campaigns by delegating to Coordinators/Co-Ops, mentoring and coaching junior team members
- Collaborate cross-functionally with Sales, Strategy, Research, and Product teams
- Represent customer and influencer voice internally, escalating insights to shape platform and services
- Analyze campaign performance data for actionable insights
- Identify risks and opportunities early with proactive solutions
- Contribute to evolving best practices in influencer marketing and platform capabilities
Responsibilities
- Ensure campaigns deliver measurable ROI and long-term value
- Guide Coordinators and Co-Ops on execution
- Mentor junior team members
- Act as the voice of the customer to influence product and service roadmap
- Drive customer success metrics like renewal and expansion rates exceeding targets
- Deliver campaigns on time, on budget, and above expectations
- Foster growth in performance and confidence of Coordinators and Co-Ops
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary or compensation for the Senior Account Manager role?
This information is not specified in the job description.
Is this Senior Account Manager position remote or does it require office work?
This information is not specified in the job description.
What key skills are required for the Senior Account Manager role?
The role requires strong relationship management, strategic consulting, campaign execution including oversight from kickoff through reporting, budget and contract management, and mentoring junior team members.
What is the team structure like for this Senior Account Manager position?
The role involves managing a portfolio of clients, delegating tasks to Coordinators and Co-Ops, mentoring junior team members, and collaborating cross-functionally with Sales, Strategy, and Research teams.
What makes a strong candidate for the Senior Account Manager role at Later?
Strong candidates will have experience owning customer portfolios through onboarding to renewal, providing strategic influencer marketing advice, overseeing campaign execution and reporting, managing budgets precisely, and mentoring junior staff.
Later
Social media management and influencer marketing tools
About Later
Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.
Vancouver, CanadaHeadquarters
2014Year Founded
$3.7MTotal Funding
SEEDCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Hybrid work environment
Education & conference budget
Wellness spending account
Flexible hours & work schedule
Technology bonus
Annual company retreat
Vacation & wellness days
Parental leave top-up
Learning & development workshops
Stock options
Risks
Linktree's growth may overshadow Later's Link in Bio tool.
Integration of Mavely could distract from core offerings.
Instagram's video shift may require adaptation of Later's tools.
Differentiation
Later combines influencer marketing and social media management in a unified platform.
The company offers AI-powered social listening tools for actionable insights.
Later's acquisition of Mavely enhances its social commerce capabilities.
Upsides
AI-enhanced search optimizes influencer discovery and ROI for brands.
Social commerce trends offer new monetization opportunities for creators.
Later's partnerships with major social platforms expand its market reach.
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