Program Manager at Plexus

Penang, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ElectronicsIndustries

Requirements

Bachelor's degree (minimum)
Two (2) years of related experience (required); two (2) or more years preferred
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered

Responsibilities

Engage and lead the Customer Focus Team(s), ensuring the team(s) understand(s) the overall program contract(s)/goals, perform(s) consistently, and are empowered to make decisions and solve problems as they arise
Take the lead in engaging with Customer(s) regarding delivery commitments, quarterly business reviews, site visits, and negotiating PPV and NRE
Lead systematic improvements in customer service and satisfaction in respect of Plexus' 5Es and Plexus Core Values
Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions
Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances
If have direct reports: Exemplify and hold the team accountable to demonstrating the Plexus Core Values; focus on evaluating potential, driving succession planning, and ensuring employees receive the development and coaching required to realize their full potential

Skills

Key technologies and capabilities for this role

Program ManagementCustomer Relationship ManagementTeam LeadershipFinancial MetricsRisk MitigationNegotiationBusiness ReviewsOperational MetricsQuality MetricsSuccession Planning

Questions & Answers

Common questions about this position

What is the salary for the Program Manager position?

This information is not specified in the job description.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What education and experience are required for this role?

A minimum of a Bachelor's degree is required, along with two years of related experience; two or more years is preferred. An equivalent combination of education and experience sufficient to perform the key job accountabilities may be considered.

What are the company's core values mentioned in the job description?

The job references Plexus Core Values and the Plexus' 5Es, which leaders are expected to exemplify and use to drive improvements in customer service.

What makes a strong candidate for the Program Manager role?

Strong candidates will have a Bachelor's degree with at least two years of related experience, leadership skills to manage the Customer Focus Team, and the ability to handle customer relationships, financial metrics, and drive improvements aligned with Plexus Core Values.

Plexus

Manufactures and repairs medical devices

About Plexus

Plexus Corp. offers engineering and manufacturing services tailored for medical device manufacturers, focusing on aftermarket repair and maintenance for drug delivery devices. Their services lead to a 50% improvement in turnaround times and a 25% reduction in service costs, while also minimizing quality issues. Plexus stands out by providing end-to-end solutions, utilizing tools like the Strategic Mitigation Action Response Tracker (SMART) to enhance supply chain efficiency. The company's goal is to deliver specialized, high-quality solutions that improve operational efficiency and reduce costs for their clients.

Oradea, RomaniaHeadquarters

1979Year Founded

IPOCompany Stage

Robotics & Automation, HealthcareIndustries

5,001-10,000Employees

Benefits

Professional and personal development

Plexus Global Mentor Program

Accessible Resources

Risks

Closure of Portland facility may indicate operational challenges affecting workforce stability.

Partnership with Simbe Robotics could strain resources if demand exceeds production capabilities.

Integration with Gate Web3 Wallet may expose Plexus to cybersecurity risks.

Differentiation

Plexus offers end-to-end solutions from design to maintenance in multiple sectors.

The company specializes in aftermarket repair for medical devices, improving efficiency and cost.

Plexus's Strategic Mitigation Action Response Tracker aids in predictive risk management.

Upsides

Partnership with Simbe Robotics expands Plexus's role in the growing retail automation market.

Acquisition of a new office building suggests potential for expanded design and development services.

Collaboration with Arch Systems enhances Plexus's Industry 4.0 capabilities for better efficiency.

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