[Remote] Product Delivery Specialist at Uniphore

Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

5+ years of professional experience in software engineering with at least 2+ years in a lead/ownership role
Strong programming expertise in multiple front-end technologies: JavaScript, jQuery, HTML, CSS
Solid hands-on experience in back-end development: Node.js, Python, C#, Java
Proven experience with system integration technologies: REST APIs, gRPC, Kafka, WebSockets
Strong knowledge of Kubernetes and container orchestration
Experience in building and optimizing CI/CD pipelines, standard tools, and automation frameworks

Responsibilities

Lead design, development, and deployment of scalable applications across front-end and back-end technologies
Drive integration initiatives leveraging REST APIs, gRPC, Kafka, and related technologies
Architect, implement, and maintain cloud-native solutions deployed on Kubernetes
Build and enhance standard development tools, CI/CD pipelines, and automation frameworks to improve engineering efficiency
Collaborate with product teams to enhance the Uniphore product catalogue, ensuring seamless integration with internal and external systems
Partner with technical stakeholders to define integration requirements, provide technical leadership, and design scalable solutions
Mentor developers, conduct code reviews, and enforce engineering best practices
Take complete ownership of end-to-end delivery, from requirements gathering through production release
Serve as the Single Point of Contact (SPOC) for customers ensuring clear communication, streamlined decision-making, and accountability for delivery outcomes

Skills

Key technologies and capabilities for this role

front-endback-endprogrammingsystem designAI

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote within the United States.

What technical skills are required for the Product Delivery Specialist role?

The role requires strong programming expertise across front-end and back-end stacks, experience with system integrations including APIs, REST, gRPC, Kafka, and hands-on experience with Kubernetes.

What are the key responsibilities of this role?

Key responsibilities include leading design, development, and deployment of scalable applications, driving integrations with REST APIs, gRPC, Kafka, architecting Kubernetes solutions, building CI/CD pipelines, and collaborating with product teams.

What is the employment type for this position?

This is a full-time position.

What makes a strong candidate for this Product Delivery Specialist role?

A strong candidate will have experience as the SPOC for customers, strong programming skills in front-end and back-end, expertise in integrations and Kubernetes, and the ability to collaborate with developers and stakeholders while owning end-to-end delivery.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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