General Field Coordinator, Guatemala
EnveritasSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- MUST SPEAK ENGLISH FLUENTLY
- Geographically based in Guatemala City, Guatemala
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses
- Examples where you’ve influenced customers positively
Responsibilities
- Work with Podium customers to answer how-to questions and troubleshoot the Podium platform
- Deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools
- Become an expert in Podium products, both technically and in terms of customer use cases
- Look for opportunities to help customers maximize their value from Podium and drive customer delight
- Collaborate with various Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and retention
- Focus on ticket resolution and case volume
- Contribute to customer satisfaction and the quality of customer interactions
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Product Support Specialist role?
This information is not specified in the job description.
Is this position remote or onsite, and where is it located?
The position is onsite in Guatemala City, Guatemala, with anticipated start in Jan/Feb 2025.
What skills and experience are required for this role?
Candidates must speak English fluently, have 2-3 years of SaaS customer support experience for businesses, and provide examples of positively influencing customers. The role requires expertise in Podium products and delivering human-first support via chat, email, and phone.
What is the company culture like at Podium?
Podium fosters a culture of exceptional talent development, prioritizes customer success, and delivers a human-first experience while empowering local businesses with AI-powered platforms.
What makes a strong candidate for this Product Support Specialist position?
Strong candidates have 2-3 years of SaaS customer support experience, fluent English, are based in Guatemala City, and can demonstrate positive impact on customers through examples.
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees