General Field Coordinator, Guatemala
EnveritasSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- MUST SPEAK ENGLISH FLUENTLY
- Geographically based in Guatemala City, Guatemala
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses
- Examples where you’ve influenced customers positively
Responsibilities
- Work with Podium customers to answer how-to questions and troubleshoot the Podium platform
- Deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools
- Become an expert in Podium products, both technically and in terms of customer use cases
- Look for opportunities to help customers maximize their value from Podium and drive customer delight
- Collaborate with various Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and retention
- Focus on ticket resolution and case volume
- Contribute to customer satisfaction and the quality of customer interactions
Skills
SaaS Support
Customer Troubleshooting
Chat Support
Email Support
Phone Support
Customer Engagement
English Fluency
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees