[Remote] Product Support Representative (part-time) at Feather

Florida, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Nonprofit, Marketing Technology, SaaSIndustries

Requirements

1+ years experience in customer service or support
Strong technical aptitude and computer skills; comfortable working with and learning new software
Typing speed > 50 WPM
Multitasking ability to balance multiple priorities and handle changing situations
Focused in a fast-paced environment with deadlines
Organized with ability to follow defined processes and procedures
Problem-solving skills: positive, proactive, efficient, and courteous
Service-focused and customer-oriented
Strong computer skills and ability to communicate effectively through email
Attention to detail and exemplary documentation skills; able to provide feedback on trends and issues
Excellent oral and written communication skills
Self-sufficient: able to seek answers independently using available resources
Located within Florida (for remote work)

Responsibilities

Respond to inbound customer questions via email and chat
Ensure high customer satisfaction in all interactions
Loop in appropriate teams for customer issues or opportunities
Help define support processes and metrics
Create and maintain support materials
Find answers to all questions addressed
Log all help desk interactions and document resolutions
Work closely with Product, Implementation, Education, and Customer Success Teams to provide customer care and application support
Troubleshoot errors and issues one-on-one with clients
Manage third-party software needs for various campaign types
Maintain communication with users about issues and updates
Use in-app familiarity and customer connections to develop streamlined user experiences
Adapt quickly to changing customer needs in a collaborative team environment

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportTroubleshootingCustomer SuccessThird-Party SoftwareCommunication

Questions & Answers

Common questions about this position

What is the compensation for the Product Support Representative role?

The position pays $20/hour for 24 hours per week.

Is this Product Support Representative position remote?

Yes, this is a fully remote position.

What experience and skills are required for this role?

Candidates need 1+ years of customer service or support experience, strong technical aptitude and computer skills with comfort learning new software, and typing speed over 50 WPM.

What is the company culture like at Feathr?

Feathr is building an amazing culture where people can do their best work in a collaborative, team-first environment that adapts quickly to customer needs.

What qualities make a strong candidate for this Product Support Representative position?

Strong candidates are multitasking, focused, organized, proactive problem solvers who are service-focused, technically skilled, detail-oriented, excellent communicators, and self-sufficient.

Feather

Furniture rental service with subscription model

About Feather

Feather provides furniture rental services aimed at urban residents and businesses looking for flexible and sustainable furnishing options. Customers can choose from a carefully selected range of high-quality furniture available for rent, which allows them to furnish their spaces without the long-term commitment of buying. The rental process operates on a subscription model, where customers pay monthly fees for the furniture they use. Feather stands out from competitors by offering additional services such as delivery, assembly, and pickup, making the process convenient for users. The company's goal is to promote a sustainable lifestyle by reducing waste through a sharing economy model.

New York City, New YorkHeadquarters

2017Year Founded

$61.2MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

11-50Employees

Benefits

An innovative and collaborative culture

Fully remote role

Competitive compensation

Health, vision, dental, and life insurance

401(k) program

Flexible vacation, paid time off, and generous parental leave

Free mental health & professional development coaching

Monthly stipend to support your work-from-home needs

A paid subscription to OneMedical

A 50% discount on your own Feather subscription

Risks

Increased competition from luxury rental companies like Vesta may dilute Feather's market share.

Integration into Showroom may conflict with Feather's sustainability and affordability focus.

Expansion into expat insurance could divert focus from Feather's core furniture rental business.

Differentiation

Feather offers a circular approach to reduce furniture waste and environmental impact.

The company provides free delivery and assembly within a week for convenience.

Feather's subscription model allows flexibility in adding, swapping, or returning furniture.

Upsides

Feather's acquisition by Vesta could expand its customer base and resources.

Collaboration with WeWork positions Feather for growth in flexible office solutions.

Rising demand for sustainable living solutions aligns with Feather's business model.

Land your dream remote job 3x faster with AI

Try Jobo Free