[Remote] Product Support Representative (part-time) at Feather

Florida, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1+ years experience in customer service or support
Strong technical aptitude and computer skills
Comfortable working with and learning new software
Typing speed > 50 WPM
Ability to multitask and balance multiple priorities
Focused and not easily bothered in a fast-paced work environment
Organized and able to follow defined processes
Positive and proactive problem solver
Customer-oriented and desire to create a top-notch customer experience
Strong computer skills and ability to communicate through email
Detail-oriented and exemplary documentation skills
Excellent oral and written communication skills
Self-sufficient and able to seek answers independently

Responsibilities

Respond to inbound customer questions via email and chat
Ensure high customer satisfaction in all interactions
Loop in appropriate team to customer issues or opportunities
Help define support processes and metrics
Create and maintain support materials
Find answers to all questions addressed to them
Log all help desk interactions and document resolutions

Skills

Feather

Furniture rental service with subscription model

About Feather

Feather provides furniture rental services aimed at urban residents and businesses looking for flexible and sustainable furnishing options. Customers can choose from a carefully selected range of high-quality furniture available for rent, which allows them to furnish their spaces without the long-term commitment of buying. The rental process operates on a subscription model, where customers pay monthly fees for the furniture they use. Feather stands out from competitors by offering additional services such as delivery, assembly, and pickup, making the process convenient for users. The company's goal is to promote a sustainable lifestyle by reducing waste through a sharing economy model.

New York City, New YorkHeadquarters

2017Year Founded

$61.2MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

11-50Employees

Benefits

An innovative and collaborative culture

Fully remote role

Competitive compensation

Health, vision, dental, and life insurance

401(k) program

Flexible vacation, paid time off, and generous parental leave

Free mental health & professional development coaching

Monthly stipend to support your work-from-home needs

A paid subscription to OneMedical

A 50% discount on your own Feather subscription

Risks

Increased competition from luxury rental companies like Vesta may dilute Feather's market share.

Integration into Showroom may conflict with Feather's sustainability and affordability focus.

Expansion into expat insurance could divert focus from Feather's core furniture rental business.

Differentiation

Feather offers a circular approach to reduce furniture waste and environmental impact.

The company provides free delivery and assembly within a week for convenience.

Feather's subscription model allows flexibility in adding, swapping, or returning furniture.

Upsides

Feather's acquisition by Vesta could expand its customer base and resources.

Collaboration with WeWork positions Feather for growth in flexible office solutions.

Rising demand for sustainable living solutions aligns with Feather's business model.

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