[Remote] Support Engineer at Altium

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Fluency in SQL
Experience providing technical support for a SaaS or data product
Familiarity with APIs, data connectors, and ETL tools
Comfort with scripting or automation in Python, Bash, or similar languages
Strong problem-solving skills

Responsibilities

Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka)
Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance
Collaborate with engineering to investigate bugs, identify patterns, and ship fixes
Develop internal tools and scripts to automate troubleshooting and improve customer response times
Write clear documentation and knowledge base articles for customers and internal teams
Partner with the GTM and product teams to translate customer pain points into actionable insights
Participate in daily syncs to discuss ongoing issues, progress, and improvements

Skills

Altium

Software solutions for PCB design automation

About Altium

Altium offers software solutions for designing printed circuit boards (PCBs) in the electronic design automation (EDA) industry. Its main product, Altium 365, enables real-time collaboration and effective data management for PCB design projects, ensuring high reliability across various regions. The company operates on a subscription-based model, providing different tiers of software and optional add-on services to meet diverse customer needs. Altium's goal is to facilitate efficient and collaborative PCB design for a wide range of industries.

San Diego, CaliforniaHeadquarters

1985Year Founded

$6.9MTotal Funding

IPOCompany Stage

Hardware, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Holidays

Paid Vacation

Paid Sick Leave

Parental Leave

Flexible Work Hours

Phone/Internet Stipend

Employee Discounts

Risks

Integration challenges with Renesas could disrupt Altium's operations and customer service.

Strategic shifts post-acquisition may alienate existing Altium customers.

New Requirements & Systems Portal Application may face technical challenges or adoption issues.

Differentiation

Altium 365 offers real-time collaboration and data management for PCB design projects.

The platform ensures high uptime and reliability across US, Europe, and Asia regions.

Altium provides advanced simulation tools and component libraries as add-on services.

Upsides

Increased demand for cloud-based PCB design tools boosts Altium 365's market potential.

Growing interest in AI-driven design automation enhances Altium's platform efficiency.

Expansion of electric vehicle market increases need for advanced PCB design tools.

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