Customer Service Representative

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: $18.00 - $21.00 per hour

Jerry is seeking a Customer Service Representative to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry’s 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we’d love to hear from you!

Requirements

• P&C License (expected within 60 days after starting)
• Excellent communication skills
• Ability to handle customer inquiries and resolve issues effectively
• Strong problem-solving skills
• Ability to work independently and as part of a team

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Compensation and Perks

• Hourly wage: $18.00 - $21.00
• Medical, dental, and vision insurance
• 401K match
• Ability to work remotely (work equipment provided)
• Ongoing training and mentorship from leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers

Application Instructions

• Interested candidates should contact recruiting@getjerry.com

Company Information

• Company: Jerry
• Description: Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing a better experience for our customers.
• Equal Opportunity Employer: Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process.