[Remote] Customer Experience Partner at Soligent

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Proven track record in customer experience management, customer service, or a related field
Strong understanding of customer journey mapping, experience design, and service excellence
Excellent communication and cross-functional collaboration skills
Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment
Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights
Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable
Solid solar technical understanding

Responsibilities

Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives
Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals
Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience
Drive continuous improvement initiatives to enhance the customer's journey
Execute customer retention programs aimed at increasing loyalty and reducing churn
Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments

Skills

Soligent

Distributes solar energy products and solutions

About Soligent

Soligent focuses on the distribution of solar energy products and solutions, catering to solar dealers, installers, and contractors. The company provides a wide range of products, including solar panels, mounting systems, inverters, and energy storage solutions. Additionally, it offers project financing through its affiliate, CleanEnergyEngine, to help clients fund their solar projects. Soligent differentiates itself by maintaining strong relationships with customers and partners, ensuring access to high-quality products at competitive prices. The company's goal is to promote sustainability and contribute to the fight against climate change by empowering its customers to implement effective solar energy solutions.

Petaluma, CaliforniaHeadquarters

1979Year Founded

M_AND_ACompany Stage

EnergyIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Sick Leave

Unlimited Paid Time Off

Risks

Emerging solar technology companies threaten Soligent's market share with innovative solutions.

Volatility in silicon prices could impact Soligent's cost structure and pricing strategy.

US-China trade tensions may affect Soligent's supply chain and product costs.

Differentiation

Soligent offers a comprehensive suite of solar products and financing solutions.

Partnerships with Square D and City Electric Supply enhance Soligent's distribution network.

Soligent's collaboration with GivePower extends its impact on global renewable energy efforts.

Upsides

Increased demand for solar storage boosts Soligent's energy storage offerings.

The Inflation Reduction Act enhances tax incentives, boosting demand for Soligent's products.

Advancements in solar panel efficiency enhance Soligent's competitive market edge.

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