[Remote] Customer Experience Partner at Soligent

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar Energy, Renewable EnergyIndustries

Requirements

Proven track record in customer experience management, customer service, or a related field
Strong understanding of customer journey mapping, experience design, and service excellence
Excellent communication and cross-functional collaboration skills
Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment
Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights
Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable
Solid solar technical understanding
Mission driven
Sees solutions where others see problems and constantly thinks about improving processes
Enjoys executing with high attention to detail
Can execute individually but enjoys working with a team
Takes responsibility for outcomes, is incredibly persistent, and has a culture of integrity and accountability
Connects the dots easily and understands how role fits in the organization
Fun to be around and able to wear many hats in a fast-paced entrepreneurial culture

Responsibilities

Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives
Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals
Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience
Drive continuous improvement initiatives to enhance the customer's journey
Execute customer retention programs aimed at increasing loyalty and reducing churn
Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments

Skills

Key technologies and capabilities for this role

Customer ExperienceProcess ImprovementTeamworkAccountabilityProblem SolvingAttention to DetailExecution

Questions & Answers

Common questions about this position

What is the compensation for the Customer Experience Partner role?

This information is not specified in the job description.

Is this Customer Experience Partner position remote or office-based?

This information is not specified in the job description.

What skills are required for the Customer Experience Partner role?

The role requires being mission driven, solution-oriented with process improvement mindset, detail-oriented execution, teamwork with individual execution ability, integrity and accountability, connecting organizational dots, and adaptability in a fast-paced entrepreneurial culture.

What is the company culture like at Soligent?

Soligent fosters a mission-driven, fast-paced entrepreneurial culture emphasizing teamwork, integrity, accountability, feedback, and making work fun while saving the world.

What makes a strong candidate for the Customer Experience Partner position?

Strong candidates are passionate about customer experience, excel at managing complex processes, are mission-driven, solution-focused, detail-oriented, team players with integrity, and thrive in a fast-paced entrepreneurial environment.

Soligent

Distributes solar energy products and solutions

About Soligent

Soligent focuses on the distribution of solar energy products and solutions, catering to solar dealers, installers, and contractors. The company provides a wide range of products, including solar panels, mounting systems, inverters, and energy storage solutions. Additionally, it offers project financing through its affiliate, CleanEnergyEngine, to help clients fund their solar projects. Soligent differentiates itself by maintaining strong relationships with customers and partners, ensuring access to high-quality products at competitive prices. The company's goal is to promote sustainability and contribute to the fight against climate change by empowering its customers to implement effective solar energy solutions.

Petaluma, CaliforniaHeadquarters

1979Year Founded

M_AND_ACompany Stage

EnergyIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Sick Leave

Unlimited Paid Time Off

Risks

Emerging solar technology companies threaten Soligent's market share with innovative solutions.

Volatility in silicon prices could impact Soligent's cost structure and pricing strategy.

US-China trade tensions may affect Soligent's supply chain and product costs.

Differentiation

Soligent offers a comprehensive suite of solar products and financing solutions.

Partnerships with Square D and City Electric Supply enhance Soligent's distribution network.

Soligent's collaboration with GivePower extends its impact on global renewable energy efforts.

Upsides

Increased demand for solar storage boosts Soligent's energy storage offerings.

The Inflation Reduction Act enhances tax incentives, boosting demand for Soligent's products.

Advancements in solar panel efficiency enhance Soligent's competitive market edge.

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