[Remote] Customer Service Engineer at GE Healthcare

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Bachelor's degree in Engineering or equivalent experience preferred
Proven experience (typically 2-4 years) in CT/PETCT in a similar role within the healthcare technology industry
Strong understanding of medical imaging equipment and its application in clinical settings
Excellent interpersonal and communication skills, both written and verbal
Ability to work independently and collaboratively as part of a team
Adaptable and flexible to changing business demands
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Willingness to travel frequently (>75%) to customer sites within the region
Experience working in a regulated environment (FDA, JCAHO, etc.) preferred

Responsibilities

Provides on-site troubleshooting support to resolve customer’s product issues
Assists in installing new equipment or modifying existing systems to meet customer needs
Conducts preventive maintenance inspections and repairs as needed
Communicates effectively with customers and team members to provide updates on repair progress and address any concerns
Maintains accurate records of work performed, including service reports and customer documentation
Adheres to safety protocols and ensures compliance with regulatory standards
Collaborates with other technicians and engineers to share best practices and contribute to continuous improvement initiatives
Participates in training sessions to enhance skills and stay abreast of latest industry developments
Travels to customer locations as required for on-site support

Skills

Key technologies and capabilities for this role

CTPETCTmedical imaging equipmenttroubleshootingpreventive maintenanceinstallationcustomer servicetechnical supportcommunicationsafety protocols

Questions & Answers

Common questions about this position

What experience is required for the Customer Service Engineer role?

A Bachelor's degree in Engineering or equivalent experience is preferred, along with proven experience (typically 2-4 years) in CT/PETCT in a similar role within the healthcare technology industry, and a strong understanding of medical imaging equipment.

Is travel required for this position?

Yes, willingness to travel frequently (>75%) to customer sites within the region is required.

What are the key soft skills needed for this role?

Excellent interpersonal and communication skills (written and verbal), ability to work independently and collaboratively, and adaptability to changing business demands are essential.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes inclusion and diversity as an Equal Opportunity Employer, and expects employees to act with humility and build trust, lead with transparency, deliver with focus, drive ownership, and maintain unyielding integrity.

What makes a strong candidate for this Customer Service Engineer position?

Candidates with 2-4 years of experience in CT/PETCT, knowledge of medical imaging equipment, experience in regulated environments like FDA or JCAHO, and proficiency in Microsoft Office Suite stand out.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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