[Remote] Digital Support Engineer at Thermo Fisher Scientific

Idaho, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Materials AnalysisIndustries

Requirements

Bachelor or Master degree in ICT, Computer Science, or a technical/software field
Proficient in English (verbal and in writing)
Experience in IT application management
Experience with data storage and (remote) software installations, support, and troubleshooting
Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
Experience with virtualization technologies like VMWare/KVM infrastructure
5+ years of knowledge or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible, and Docker
Confirmed customer-facing skills and great teammate
Strong problem-solving skills and analytical approaches
Motivated to work in a constantly evolving and highly technical environment
Open to travel up to 25% of time (mainly regional)

Responsibilities

Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT-related questions
Ensure systems are setup for remote diagnostics and health monitoring
Engage with the development and operations organization to provide recommendations to manuals, training, and customer-facing material
Perform automated deployments through the use of configuration management technology
Provide support to the installations within the SLA as agreed using our processes
Conduct detailed troubleshooting and analysis of system or software and infrastructure problems that affect reliability, performance, etc. of our delivered systems
Support factory and development teams with first deployments, installs, and upgrades of newly introduced systems and modules to ensure accurate working order

Skills

Key technologies and capabilities for this role

IT InfrastructureConfiguration ManagementRemote DiagnosticsHealth MonitoringAutomated DeploymentsTroubleshootingSystem AnalysisICTComputer Science

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote-only position located in Idaho.

What education is required for this role?

A Bachelor or Master degree in ICT, Computer Science, or a technical/software field is typically required.

What key technical skills are needed for the Digital Support Engineer position?

Key skills include 5+ years with monitoring tools, Linux, VMWare, automation and scripting, Kubernetes, Ansible, and Docker; experience with network technologies like firewalls, routing/switching, VLANs; virtualization like VMWare/KVM; and IT application management, data storage, and remote software installations/support.

What soft skills are important for this role?

Confirmed customer-facing skills, great teammate qualities, strong problem-solving skills, analytical approaches, and motivation to work in a constantly evolving technical environment are required.

Is travel required in this position?

Yes, the role is open to travel up to 25% of the time, mainly regional.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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