[Remote] Digital Support Engineer at Thermo Fisher Scientific

Idaho, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor or Master degree in ICT, Computer Science, or a technical/SW field
Proficient in English (verbal and written)
Experience in IT application management
Experience with data storage and (remote) software installations, support, and troubleshooting
Fundamental understanding and hands-on experience with network technologies (firewalls, content filters, routing/switching, VLANs)
Experience with virtualization technologies (VMWare/KVM)
5+ years of knowledge/experience with Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible, and Docker
Confirmed customer-facing skills and teamwork abilities
Strong problem-solving skills and analytical approaches
Motivated to work in a constantly evolving and highly technical environment
Open to travel up to 25% of time (mainly regional)

Responsibilities

Engage with local support teams during pre-installation to design solution integration with local infrastructure and answer IT questions
Ensure systems are set up for remote diagnostics and health monitoring
Engage with development and operations to provide recommendations for manuals, training, and customer-facing material
Perform automated deployments using configuration management technology
Provide support for installations within SLA using established processes
Conduct detailed troubleshooting and analysis of system/software and infrastructure problems affecting reliability and performance
Support factory and development teams with first deployments, installs, and upgrades of new systems and modules

Skills

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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