[Remote] Technical Support Specialist at Brightseed

Columbia, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Internet Service ProviderIndustries

Requirements

Must reside in the state of Missouri
High School Diploma/GED or equivalent experience
Vocational training in a related field (e.g., computerized records management)
One to two years of telecommunications experience or network fundamentals demonstrating ability to interpret and work with plant facilities and related inventory systems
Fluent skills in Excel, including building spreadsheets and using macros
Experience working with construction prints, cut sheets, cable schematics, location records/maps, and/or Central Office equipment records
Working knowledge of technical requirements associated with service offerings (e.g., FTTP, Data, VOIP)
Demonstrated ability to grasp new and complex concepts quickly
Excellent interpersonal and communication skills; ability to contribute positively to a team environment
Experience with Microsoft Suite, including TEAMS, Outlook, and other communication platforms
Strong analytical and problem-solving skills
Strong organizational skills, attention to detail, and time management with ability to prioritize tasks
Ability to work various shifts, including weekends and holidays
Ability to work overtime as needed by the business
Bonus Points
Associate degree in Electronics/Communications/Computer Science
Working knowledge of advanced data and video elements (e.g., remote devices, access devices, FTTP/FTTC, various carrier systems)
Proficient use of Excel with ability to create macros and complex formulas

Responsibilities

Maintaining data integrity of inventory systems
Partnering with all affiliate business units to maintain necessary network information
Responding to various Service queues as required to meet objectives and SLA agreements
Handling customer record assignments for all fiber orders
Answering phone calls and chats from technicians and other business groups
Maintaining detailed records of actions taken on orders, including facility changes made, reported issues, and completed solutions
Participating in specialized task or focus groups to efficiently support the direction of the company
Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures
Increasing personal technical knowledge about Brightspeed’s offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses
Taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout
Answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience
Other duties as assigned to meet the needs of the department

Skills

Key technologies and capabilities for this role

Technical SupportCustomer ServicePhone SupportChat SupportData IntegrityInventory SystemsNetwork InformationService QueuesSLA ManagementOrder ManagementFiber OpticsTroubleshooting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position, but candidates must reside in the state of Missouri.

What qualifications are required for the Technical Support Specialist role?

Required qualifications include residing in Missouri, a High School Diploma/GED or equivalent, vocational training in computerized records management, 1-2 years of telecommunications experience or network fundamentals, fluent Excel skills including spreadsheets and macros, and experience with construction prints, cut sheets, cable schematics, and related records.

What is the salary for this position?

This information is not specified in the job description.

What does the company culture at Brightspeed look like?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Specialist role?

Strong candidates must reside in Missouri and demonstrate telecommunications or network fundamentals experience, Excel proficiency with macros, and familiarity with construction prints, cable schematics, and inventory systems.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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