Product Sppt Tech Advisor 2 at IQVIA

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Bachelor's Degree (Required)
Master's Degree (Required)
2 years of related experience (Required)
Emphasis on technical/discipline knowledge rather than managing people
Application of expertise in professional area(s) to achieve results
Professional knowledge, project management, and ability to influence others
Working knowledge of support processes and working in support environment

Responsibilities

Work with customers and project management teams to identify key project milestones and implementation timelines
Work with customers and project management teams to gather requirements and translate them into technical specifications
Day-to-day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
Prepare for recurring internal meetings and advise on timeline progression
Ensure all tickets are up to date and responsible for ticket escalation as needed
Build out weekly client slides providing snapshot of projects and status
Perform various administrative tasks
Participate in QA, UAT, and production launch support related to various customer engagements
Collaborate with product development team to help support platform functionality
Provide Tier 2/3 technical support for custom integrations
Drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent solutions designed to improve the customer experience

Skills

Key technologies and capabilities for this role

Requirements GatheringTechnical SpecificationsTicketing SystemsQA TestingUATProduction LaunchTechnical SupportCustom IntegrationsProject ManagementCustomer Escalation

Questions & Answers

Common questions about this position

What is the salary for this Product Support Tech Advisor 2 position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What qualifications and experience are required for this role?

A Bachelor's Degree and Master's Degree are required, along with 2 years of related experience. The role emphasizes technical/discipline knowledge, project management, and the ability to influence others.

What is the company culture like at IQVIA?

IQVIA focuses on pushing the boundaries of human science and data science to create a healthier world, supported by over 70,000 employees worldwide who apply insight, curiosity, and intellectual courage.

What makes a strong candidate for this Product Support Tech Advisor role?

Strong candidates will have a Master's Degree, 2+ years of related experience, and skills in technical support, project management, customer collaboration, and driving resolutions in a support environment.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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