Premium Enterprise Consultant at Planet

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Payments, Retail, HospitalityIndustries

Requirements

Candidates should have 1-2 years of experience in customer service, operations, or project coordination. Strong written and verbal communication skills in English are required, along with proficiency in Excel and the MS Office suite. Experience in financial services or payments is helpful but not required. Candidates must be curious, proactive, eager to learn, and possess a customer-first mindset. They should be comfortable speaking with clients and internal stakeholders, quick to learn new systems, able to prioritize tasks, meet deadlines, and be available to work Monday-Friday, with occasional travel willingness.

Responsibilities

The Premium Enterprise Consultant will act as a key point of contact for operational matters for assigned customer accounts, communicating primarily via email and video calls. They will partner with senior colleagues to support customer relationships, assist in resolving customer queries promptly and professionally, and keep customer account playbooks updated. The role involves supporting the development of best practices and documentation, promoting a positive customer experience, contributing ideas for improvement, and building strong cross-departmental relationships for seamless service delivery. Additionally, the consultant will help track and improve customer satisfaction metrics such as NPS, NES, and CSAT.

Skills

Customer Service

Operations

Project Coordination

Communication

Problem Solving

MS Office Suite

Excel

Customer Relationship Management

Account Management

Documentation

Process Improvement

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees