Analyst, Production Support Operations

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Data & AnalyticsIndustries

Requirements

Candidates should possess experience in product support and/or data analysis, along with familiarity with the U.S. healthcare system, care management, and population health. Strong troubleshooting skills and experience using tools such as AWS CloudWatch, relational databases, Postman, New Relic, and JIRA are required.

Responsibilities

As a Production Support Operations Analyst, you will assist in the intake, triage, and resolution of product support tickets, resolving issues using standard operating procedures and known solutions or escalating as appropriate. You will manage work queues, maintain process documentation, and ensure issues are logged clearly. Additionally, you will provide initial analysis and context to support Tier 3 teams in root cause investigations, coordinate escalation efforts, and contribute to knowledge sharing and process improvement.

Skills

AWS CloudWatch

relational databases

Postman

New Relic

JIRA

product support

data analysis

U.S. healthcare system

care management

population health

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Boston, MassachusettsHeadquarters

2002Year Founded

$28.7MTotal Funding

DEBTCompany Stage

Consulting, HealthcareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Risks

Integration challenges from CareJourney acquisition may disrupt operations.

Departure of former CTO Jonathan Cook could impact Arcadia's innovation.

Intensifying competition in healthcare data analytics threatens Arcadia's market share.

Differentiation

Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.

Arcadia's platform offers real-time data analysis for improved healthcare decision-making.

Arcadia's generative AI assistant enhances care team efficiency and reduces burnout.

Upsides

Arcadia's acquisition of CareJourney expands its customer portfolio to nearly 200.

The healthcare data market is projected to triple by 2030, benefiting Arcadia.

Arcadia's AI assistant boosts productivity by reducing data interpretation time.

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